Used most often by our Life Sciences clients, Mercury offers an end-to-end solution for global cold chain shipments that require a specific temperature range. Like other specialty cold chain carriers, we use the airlines, preferring direct flights when available.
Mercury’s comprehensive solution, responsiveness, and guidance differentiate us from any other specialty cold chain company. Our team understands the importance of your shipments and prides itself on responsiveness to emails and calls. We take a proactive approach to the paperwork involved in international shipping and pre-clear shipments before we pick them up so they don't remain in a warehouse or customs for days. We've heard from many scientists that before switching to Mercury, they would budget additional days for shipping, slowing down the research process.
Mercury offers a proactive process with personalized attention and guidance prior to shipping, leading to clear expectations. You will receive assistance from the same shipping expert from the initial conversation to the final delivery. This begins with getting all information upfront and vetting the required documentation to discover any needed permits or country-specific paperwork in advance. The same individual will book, proactively track, and follow up as your shipment moves each step of the way; keeping you informed until the shipment has been delivered and they’re available for questions along the way.
Instead of using multiple vendors for your cold chain supplies, Mercury partners with the best thermal packaging, GPS tracking, and temperature monitoring device manufacturers to provide our clients with a single, comprehensive solution.
+2 +8 C
Controlled Room Temperature
Phase Change Materials (PCM)
Harmonized Tariff Codes
Dimensional Weights (DIM)
Service Level Options
CAR T Logistics
Dry Ice Labelling
Getting Dry Ice
Pre-Conditioning Thermal Packaging
Storing Thermal Containers
Country Specific Documents
Cold Chain Last Mile
Cell And Gene Therapy Shipping
Temperature Monitoring Devices
Clinical Trial Shipping
Temperature Controlled Vehicles
How Much Dry Ice Is Needed?
Dry Ice Replenishment While in Customs
Specific Delivery Instructions
Clinical Trial Shipping
Mercury has helped us save labor costs and drive operational efficiencies as we scale our at-home COVID testing business.
Incredible customer service and highly responsive. I have never had a better team helping to ensure our critical materials make it exactly where we need them, internationally, in such a timely manner.
Mercury saves us money and is helpful in getting insight when major couriers' own tracking information does not provide answers. We also love our pick-up handler!
Arranging the shipment was easy and it was great to talk to the same people who understood my shipping requirements. The shipment was quickly delivered to Denmark and arrived frozen.
Prompt service and fair pricing.
Anytime a package is late or cannot be delivered, Mercury contacts me and they will reroute a package if the address was incorrect. I don’t get that from anyone else.
Incredible customer service - always going above and beyond to help my team succeed. We really appreciate your partnership in all things shipping!