Specialty Cold Chain

Mercury offers a unique comprehensive solution where you can ship through the express carriers or directly through the airlines for shipments that require replenishment. Our team provides guidance, helping clients gain clarity on when to use our specialty shipping services.

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Temperature-Controlled Shipping

Used most often by our Life Sciences clients, Mercury offers an end-to-end solution for global cold chain shipments that require a specific temperature range. Like other specialty cold chain carriers, we use the airlines, preferring direct flights when available.

Cold Store

Why Mercury?

Mercury’s comprehensive solution, responsiveness, and guidance differentiate us from any other specialty cold chain company. Our team understands the importance of your shipments and prides itself on responsiveness to emails and calls. We take a proactive approach to the paperwork involved in international shipping and pre-clear shipments before we pick them up so they don't remain in a warehouse or customs for days. We've heard from many scientists that before switching to Mercury, they would budget additional days for shipping, slowing down the research process.

Mercury offers a proactive process with personalized attention and guidance prior to shipping, leading to clear expectations. You will receive assistance from the same shipping expert from the initial conversation to the final delivery. This begins with getting all information upfront and vetting the required documentation to discover any needed permits or country-specific paperwork in advance. The same individual will book, proactively track, and follow up as your shipment moves each step of the way; keeping you informed until the shipment has been delivered and they’re available for questions along the way.

Man On System

Single Point of Contact

Instead of using multiple vendors for your cold chain supplies, Mercury partners with the best thermal packaging, GPS tracking, and temperature monitoring device manufacturers to provide our clients with a single, comprehensive solution.

Our Team

Supporting Innovation by Simplifying Shipping Since 1984

Our Proven Process

Our Expertise

+2 +8 C

Controlled Room Temperature

Phase Change Materials (PCM)

Commercial Invoices

EEI Authorization

Harmonized Tariff Codes

Dimensional Weights (DIM)

Pickup Restrictions

Service Level Options

IATA Certification

API Integration

CAR T Logistics

Schedule B

UN 3373

Dry Ice Labelling

Hazardous Goods

Getting Dry Ice

Pre-Conditioning Thermal Packaging

Storing Thermal Containers

Country Specific Documents

FDA Permit

Cold Chain Last Mile

Validated Shippers

Cell And Gene Therapy Shipping

Temperature Monitoring Devices

UN1845

Thermal Boxes

Reagent Shipping

Clinical Trial Shipping

GMP Compliance

Temperature Controlled Vehicles

How Much Dry Ice Is Needed?

Dry Ice Replenishment While in Customs

Specific Delivery Instructions

Clinical Trial Shipping

Our Customer Experience

Mercury has helped us save labor costs and drive operational efficiencies as we scale our at-home COVID testing business.

- VP of Operations at a Diagnostics Company

Our Customer Experience

Incredible customer service and highly responsive. I have never had a better team helping to ensure our critical materials make it exactly where we need them, internationally, in such a timely manner.

- Laboratory Operations Manager at a Life Science Research Company

Our Customer Experience

Mercury saves us money and is helpful in getting insight when major couriers' own tracking information does not provide answers. We also love our pick-up handler!

- Partner at a Law Firm

Our Customer Experience

Arranging the shipment was easy and it was great to talk to the same people who understood my shipping requirements. The shipment was quickly delivered to Denmark and arrived frozen.

- Scientist at a Therapeutics Company

Our Customer Experience

Prompt service and fair pricing.

- Network Engineer at a Trading Company

Our Customer Experience

Anytime a package is late or cannot be delivered, Mercury contacts me and they will reroute a package if the address was incorrect. I don’t get that from anyone else.

- Office Manager at a Law Firm

Our Customer Experience

Incredible customer service - always going above and beyond to help my team succeed. We really appreciate your partnership in all things shipping!

- Commercial Operations at a Life Sciences Company