The Easiest Way for Businesses to Manage Their Laptop Fleet & Asset Return
In today's fast-paced business environment, equipping your workforce with the necessary tools and technology is essential for success. Mercury offers a seamless solution for companies looking to distribute and retrieve vital devices from their remote employees, streamlining the process of managing laptop fleets and asset returns.
With Mercury, you can effortlessly track and manage your laptop fleet, ensuring devices are always available for use and promptly returned when no longer needed. Mercury handles the complete laptop shipping process for your organization, from providing return boxes for laptops, desktops, monitors, keyboards, and mobile devices to delivering them to your offices or remote employees. We can:
Pre-label laptop boxes
Ship the box to your employees
Schedule equipment pickups
Follow up on your behalf until every laptop or other device, such as a monitor, has been retrieved or delivered.
Asset Tracking for Timely Returns
We assist you in maintaining a comprehensive paper trail, including inventory and tracking numbers of the original shipments.
Our guidance on packaging types, shipping insurance, and labeling requirements ensures successful delivery, whether domestically or internationally. Mercury even files claims on behalf of our clients when necessary.
This is How The Process Works
Initiating Asset Return: To start the process, send an email to your dedicated squad team. Include the details of the equipment being returned and the returner's address. If you have multiple locations returning assets, you can provide the information in a spreadsheet to us.
Shipping & Pickups: Mercury will ship the supplies back to your office. The shipment will include a preprinted/prepaid shipping label addressed to your office. Additionally, we will provide instructions on how the recipient can request a pickup at a convenient time.
Proactive Monitoring for Timely Returns: Mercury will monitor the delivery of the supplies to the specified address. If there is no progress in the return process within 2 days of delivery, Mercury will contact the pickup site to offer assistance. We will confirm the supply delivery, and if necessary, Mercury will arrange for a pickup. Please ensure you provide a contact phone number and/or email address.
Attempting Site Contact: Mercury will make two attempts to reach out to the site within a 5-business-day period. If there is no response or resolution on the asset pickup, Mercury will notify your office. At this point, you can proceed with the next step of your recovery policy.
In addition to laptop fleet management, we also ship servers, routers, printers, and other IT equipment to any location worldwide. With our expertise and commitment to excellence, you can trust Mercury to provide unparalleled shipping and asset management services that keep your business running smoothly.
Making the Return of Remote Employee Devices Easier