Values and Culture at Mercury
With a busy schedule and high aspirations, it can be challenging to manage shipping logistics. Instead of feeling stressed, turn to a shipping partner who streamlines the process, offers prompt responses, and provides personalized support and recommendations. Mercury serves as your one-stop shop for all your shipping needs. We specialize in certain industries and have developed a system specifically tailored to meet your time-sensitive and temperature-sensitive needs.
Customers First
We prioritize our customers in everything we do, ensuring their needs drive our decisions and actions. Their success is our success, and we go above and beyond to deliver exceptional service.
Customers First
We prioritize our customers in everything we do, ensuring their needs drive our decisions and actions. Their success is our success, and we go above and beyond to deliver exceptional service.
Customers First
We prioritize our customers in everything we do, ensuring their needs drive our decisions and actions. Their success is our success, and we go above and beyond to deliver exceptional service.
Relentless Improvement
We never settle for "good enough." We continuously seek ways to enhance our processes, skills, and services, embracing feedback and innovation to stay ahead.
Relentless Improvement
We never settle for "good enough." We continuously seek ways to enhance our processes, skills, and services, embracing feedback and innovation to stay ahead.
Relentless Improvement
We never settle for "good enough." We continuously seek ways to enhance our processes, skills, and services, embracing feedback and innovation to stay ahead.
Band-Aids and Stitches
We solve problems both in the moment and for the long term. Quick fixes (Band-Aids) keep things moving, but we always follow up with structural solutions (stitches) to prevent repeat issues.
Band-Aids and Stitches
We solve problems both in the moment and for the long term. Quick fixes (Band-Aids) keep things moving, but we always follow up with structural solutions (stitches) to prevent repeat issues.
Band-Aids and Stitches
We solve problems both in the moment and for the long term. Quick fixes (Band-Aids) keep things moving, but we always follow up with structural solutions (stitches) to prevent repeat issues.
Extreme Ownership
We take full responsibility for our actions, decisions, and outcomes—no excuses, no passing the blame. If something needs to be done, we own it and see it through.
Extreme Ownership
We take full responsibility for our actions, decisions, and outcomes—no excuses, no passing the blame. If something needs to be done, we own it and see it through.
Extreme Ownership
We take full responsibility for our actions, decisions, and outcomes—no excuses, no passing the blame. If something needs to be done, we own it and see it through.
Humility
We check our egos at the door and focus on learning, collaborating, and doing what’s best for the team. We recognize that the best ideas can come from anywhere and that success is a shared effort.
Humility
We check our egos at the door and focus on learning, collaborating, and doing what’s best for the team. We recognize that the best ideas can come from anywhere and that success is a shared effort.
Humility
We check our egos at the door and focus on learning, collaborating, and doing what’s best for the team. We recognize that the best ideas can come from anywhere and that success is a shared effort.
Our Certifications and Accreditations
Our Certifications and Accreditations
Our Certifications and Accreditations
Join us
We specialize in time and temperature-sensitive shipping for healthcare and life sciences. Our company's mission is to simplify shipping. Our customers value us because they trust us to handle complicated shipments at fair rates. We are a profitable company with a massive growth trajectory. We have more than doubled our workforce over the past two years. We are looking for self-motivated, innovative go-getters.
Join us
We specialize in time and temperature-sensitive shipping for healthcare and life sciences. Our company's mission is to simplify shipping. Our customers value us because they trust us to handle complicated shipments at fair rates. We are a profitable company with a massive growth trajectory. We have more than doubled our workforce over the past two years. We are looking for self-motivated, innovative go-getters.
Join us
We specialize in time and temperature-sensitive shipping for healthcare and life sciences. Our company's mission is to simplify shipping. Our customers value us because they trust us to handle complicated shipments at fair rates. We are a profitable company with a massive growth trajectory. We have more than doubled our workforce over the past two years. We are looking for self-motivated, innovative go-getters.
Verified Veteran Business Enterprise (VBE)
Mercury Business Services is a verified Veteran Business Enterprise (VBE) and included in the official Massachusetts veteran-owned business list. Over 13% of our employees are Veterans, twice the rate of an average U.S. organization. Veteran Business Enterprise is an initiative that creates a nationally recognized gold standard in approval and certification for veteran-owned businesses of all sizes and encourages corporate America to effectively source and actively utilize businesses that are at least 51 percent owned, operated, and controlled by U.S military veterans.
Verified Veteran Business Enterprise (VBE)
Mercury Business Services is a verified Veteran Business Enterprise (VBE) and included in the official Massachusetts veteran-owned business list. Over 13% of our employees are Veterans, twice the rate of an average U.S. organization. Veteran Business Enterprise is an initiative that creates a nationally recognized gold standard in approval and certification for veteran-owned businesses of all sizes and encourages corporate America to effectively source and actively utilize businesses that are at least 51 percent owned, operated, and controlled by U.S military veterans.
Verified Veteran Business Enterprise (VBE)
Mercury Business Services is a verified Veteran Business Enterprise (VBE) and included in the official Massachusetts veteran-owned business list. Over 13% of our employees are Veterans, twice the rate of an average U.S. organization. Veteran Business Enterprise is an initiative that creates a nationally recognized gold standard in approval and certification for veteran-owned businesses of all sizes and encourages corporate America to effectively source and actively utilize businesses that are at least 51 percent owned, operated, and controlled by U.S military veterans.
Meet our employees & learn our culture
From Operations to Business Development: Tom Orr
Tom Orr, Mercury Director of Business Development, on how 15 years in life sciences logistics, starting in operations, shapes his work today.
Read more
Meet John Adler, Director of Business Development
Meet John Adler, Mercury's Director of Business Development. 10+ years leading healthcare logistics sales, from key accounts to enterprise strategy..
Read more
Meet Colin Brady, Director of Business Development
Meet Colin Brady, Mercury's Director of Business Development. With 15+ years in healthcare logistics, he brings deep operational and commercial expertise.
Read more
Customs Training for Logistics Teams: A Guide
What customs training logistics teams need: who should be trained, what import and export training covers, program options and the cost of untrained staff.
Read more
Dalton Puller: Precision in Every Delivery
Learn how Dalton Puller ensures safe, on-time life sciences deliveries at Mercury, managing time-sensitive shipments with precision and compliance.
Read more
Small Details, Big Impact: Zac's Leadership
Discover how Zac Macek's leadership transforms logistics, saving clients money and enhancing team performance at Mercury.
Read more
Meet our executive team
Our executive team is comprised of experienced and talented individuals who are dedicated to leading Mercury to success. We are proud of the diverse background and experiences of our executive team members. Take the opportunity to get to know each of them better by reading their bios and learning about their jobs and interests.
Josh Medow
CEO
Responsible for building a team with the right culture to achieve our company mission of simplifying healthcare and life science shipping, allowing companies to avoid stress and save time.
Jim Turk
COO
Responsible for executing the business plan and delivering Profit and Loss (P&L) results by leading our sales, operations, people operations, and IT functions.
Meet our executive team
Our executive team is comprised of experienced and talented individuals who are dedicated to leading Mercury to success. We are proud of the diverse background and experiences of our executive team members. Take the opportunity to get to know each of them better by reading their bios and learning about their jobs and interests.
Josh Medow
CEO
Responsible for building a team with the right culture to achieve our company mission of simplifying healthcare and life science shipping, allowing companies to avoid stress and save time.
Jim Turk
COO
Responsible for executing the business plan and delivering Profit and Loss (P&L) results by leading our sales, operations, people operations, and IT functions.
Meet our executive team
Our executive team is comprised of experienced and talented individuals who are dedicated to leading Mercury to success. We are proud of the diverse background and experiences of our executive team members. Take the opportunity to get to know each of them better by reading their bios and learning about their jobs and interests.
Josh Medow
CEO
Responsible for building a team with the right culture to achieve our company mission of simplifying healthcare and life science shipping, allowing companies to avoid stress and save time.
Jim Turk
COO
Responsible for executing the business plan and delivering Profit and Loss (P&L) results by leading our sales, operations, people operations, and IT functions.
Get in touch
Reach out to us to discuss your upcoming shipping needs.
Get in touch
Reach out to us to discuss your upcoming shipping needs.
Get in touch
Reach out to us to discuss your upcoming shipping needs.
Frequently asked questions
Do you own planes?
No, we don’t own planes, but we utilize the networks of major parcel carriers, cargo airlines, and commercial airlines. This gives us the flexibility to customize every shipment to your needs. By working with the best available resources worldwide, we ensure your shipments are delivered efficiently and safely.
What does it cost? Can you share pricing?
Most of our customers pay the same or even less than they were paying before. For services like courier, NFO, cold chain, and freight, we offer highly competitive rates. For parcel shipping, we secure discounted rates through our strong partnerships and high shipping volume, passing the savings onto you while funding services like proactive tracking and dedicated support. Our team is happy to share pricing if you contact us.
Do I lose control by using Mercury for parcel shipping?
You actually gain more control. Our advanced technology, seamless integrations, and decades of experience give you real-time visibility and proactive management over your shipments. We track packages closely, not only where shipments were last scanned but where they were supposed to be, and keep you updated every step of the way. Our customers appreciate knowing we’re constantly monitoring their shipments so they don’t have to.
Do you cover all regions? What areas do you specialize in?
We are a global shipping company and can pick up and deliver anywhere in the world, for shipments of any size or temperature. Some companies specialize in certain regions, but because we work with all major airlines, we offer consistent service worldwide without focusing on just one area.
Do you offer packaging, dry ice, or phase change materials?
Yes, we provide packaging solutions, including dry ice and PCMs. Our couriers can bring these materials when picking up your shipments, or we can ship them to your location in advance.
Where is your team located? Are you available 24/7?
Our customer service teams operate 24/7 from offices in Columbus, Ohio, and Boston, Massachusetts, while our courier teams operate globally. No matter the time or place, we are always available to support your shipping needs.
Still have questions?
Can’t find the answer you’re looking for? Please chat with us!
Frequently asked questions
Do you own planes?
No, we don’t own planes, but we utilize the networks of major parcel carriers, cargo airlines, and commercial airlines. This gives us the flexibility to customize every shipment to your needs. By working with the best available resources worldwide, we ensure your shipments are delivered efficiently and safely.
What does it cost? Can you share pricing?
Most of our customers pay the same or even less than they were paying before. For services like courier, NFO, cold chain, and freight, we offer highly competitive rates. For parcel shipping, we secure discounted rates through our strong partnerships and high shipping volume, passing the savings onto you while funding services like proactive tracking and dedicated support. Our team is happy to share pricing if you contact us.
Do I lose control by using Mercury for parcel shipping?
You actually gain more control. Our advanced technology, seamless integrations, and decades of experience give you real-time visibility and proactive management over your shipments. We track packages closely, not only where shipments were last scanned but where they were supposed to be, and keep you updated every step of the way. Our customers appreciate knowing we’re constantly monitoring their shipments so they don’t have to.
Do you cover all regions? What areas do you specialize in?
We are a global shipping company and can pick up and deliver anywhere in the world, for shipments of any size or temperature. Some companies specialize in certain regions, but because we work with all major airlines, we offer consistent service worldwide without focusing on just one area.
Do you offer packaging, dry ice, or phase change materials?
Yes, we provide packaging solutions, including dry ice and PCMs. Our couriers can bring these materials when picking up your shipments, or we can ship them to your location in advance.
Where is your team located? Are you available 24/7?
Our customer service teams operate 24/7 from offices in Columbus, Ohio, and Boston, Massachusetts, while our courier teams operate globally. No matter the time or place, we are always available to support your shipping needs.
Still have questions?
Can’t find the answer you’re looking for? Please chat with us!
Frequently asked questions
Do you own planes?
No, we don’t own planes, but we utilize the networks of major parcel carriers, cargo airlines, and commercial airlines. This gives us the flexibility to customize every shipment to your needs. By working with the best available resources worldwide, we ensure your shipments are delivered efficiently and safely.
What does it cost? Can you share pricing?
Most of our customers pay the same or even less than they were paying before. For services like courier, NFO, cold chain, and freight, we offer highly competitive rates. For parcel shipping, we secure discounted rates through our strong partnerships and high shipping volume, passing the savings onto you while funding services like proactive tracking and dedicated support. Our team is happy to share pricing if you contact us.
Do I lose control by using Mercury for parcel shipping?
You actually gain more control. Our advanced technology, seamless integrations, and decades of experience give you real-time visibility and proactive management over your shipments. We track packages closely, not only where shipments were last scanned but where they were supposed to be, and keep you updated every step of the way. Our customers appreciate knowing we’re constantly monitoring their shipments so they don’t have to.
Do you cover all regions? What areas do you specialize in?
We are a global shipping company and can pick up and deliver anywhere in the world, for shipments of any size or temperature. Some companies specialize in certain regions, but because we work with all major airlines, we offer consistent service worldwide without focusing on just one area.
Do you offer packaging, dry ice, or phase change materials?
Yes, we provide packaging solutions, including dry ice and PCMs. Our couriers can bring these materials when picking up your shipments, or we can ship them to your location in advance.
Where is your team located? Are you available 24/7?
Our customer service teams operate 24/7 from offices in Columbus, Ohio, and Boston, Massachusetts, while our courier teams operate globally. No matter the time or place, we are always available to support your shipping needs.
Still have questions?
Can’t find the answer you’re looking for? Please chat with us!