Our goal is to streamline the shipping process for healthcare and life science companies, reducing stress and increasing efficiency. Our actions are guided by three guiding principles: a focus on meeting the needs of our clients, a commitment to constant improvement, and fostering a culture of exceptional teamwork.
We specialize in providing time- and temperature-sensitive shipping services to healthcare and life science companies, including medical device manufacturers, diagnostic testing kit suppliers, and biotechnology firms. Our client base includes over 700 companies, and we handle hundreds of thousands of shipments annually. Our mission is to offer competitive shipping rates without any hidden fees or binding contracts.
Mercury is the preferred choice for clients due to our comprehensive range of shipping options and personalized support. Regardless of the size of an organization, we assign each client a dedicated support team, known as "squads," to ensure individual attention for every shipment. You can speak with a real person right away; we answer our phones and respond quickly to all requests.
We offer guidance on shipping for more complex logistical issues, such as customs clearance and documentation. We have a network of same-day couriers throughout the United States. We work with an international network of cold chain shipping agents and can handle dry ice replenishment regardless of where your shipment is located.
We are an Indirect Air Carrier (IAC) approved and licensed by the International Air Transport Association (IATA) and the Transportation Security Administration (TSA). Our Boston office is also a member of the WCAworld Gold Medallion Financial Protection Program and the WCA Pharma Academy.
Mercury proudly maintains its ISO 9001:2015 certification, having successfully completed the registration process with BSI as the official registrar.
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