Why Mercury?
We are committed to making shipping as simple and stress-free as possible for you
Modern software with all shipping service options
One address book and one commodity library
API integrations available
End-to-end tracking from request through delivery
Automatic tracking updates from airlines, FedEx/UPS, and drivers
Proactive updates from Squad
Dedicated operations team
Experts in life science shipping
24/7 coverage
Monitors packages, knowing where they should be to find issues early
Phone calls in 2 rings, emails within 30 minutes
In-house customs broker
Why Healthcare and Life Science Companies Choose Mercury Over Competition
When it comes to efficient, reliable, and customer-focused shipping, Mercury stands out as the go-to choice over competitors. With proactive customs vetting, dedicated customer teams, accurate upfront quotes, and a comprehensive range of logistics services, Mercury offers a seamless and cost-effective solution tailored to meet your specific shipping needs concerning any time and temperature-sensitive shipment.
Mercury
Competitors
Customs Clearance: Mercury proactively reviews customs paperwork to prevent customs delays. Consequently, the clearance process is usually swift and less stressful.
Competitors' failure to anticipate customs issues often leads to significant delays, causing clients considerable expenses and stress from repeated and costly dry ice replenishments
Client Collaboration: Mercury's clients ALWAYS collaborate with their specialized team for each shipment, eliminating the need to navigate automated 1-800 number menus.
Competitors' practice of frequently assigning different points of contact often hinders client continuity, ultimately leading to communication challenges and significant drawbacks in efficiency.
Dry Ice Efficiency: Thanks to our thorough customs vetting process, ensuring quick release, most Mercury shipments typically require only one replenishment of dry ice when needed.
When using competitors' services, the process of replenishing dry ice typically takes considerably longer due to additional paperwork requirements that arise during customs clearance.
Personalized Support: We offer personalized recommendations and counseling through phone or face-to-face meetings.
Competitors' inability to match the high level of personalized guidance and support provided by Mercury has a significant impact on clients' overall success.
Accurate Quotes: Quotes for shipments are provided before dispatch and are highly accurate, closely aligning with the final invoice.
Unlike Mercury's clients, those who rely on competitors' frequently find themselves incurring invoice costs that exceed their initial estimates.
Comprehensive Shipping Options: Mercury offers a comprehensive range of Time-Sensitive and Temperature-Controlled Shipping options, including Specialty Cold Chain, Expedited Services, Same-Day Delivery, and Next Flight Out (NFO) services, all conveniently available in one location.
Competitors' offers only a limited set of services, often necessitating clients to engage additional vendors alongside World Courier for a comprehensive solution, resulting in increased complexity and potentially higher costs.
