We Provide You With a Dedicated Shipping Team
Mercury can provide you with a complete packaging and shipping solutions for valuable, large-shaped, sensitive, or heavy robotics items. We ask questions to learn about your specific shipping requirements. Whether a local move from your contract manufacturer to your nearest client or a shipment for an important international demo, our team consistently provides the needed expertise to ensure an on-time and smooth delivery of your robotics equipment.
Our clients often ship larger-sized robots to their customers for sale or demo purposes. Whether you’re shipping an urgent overnight crate or have several days to move your robot across the country, Mercury will find a solution for each of your individual shipments. Our team monitors and tracks your shipment to ensure we deliver on time and to the right floor or loading dock.
Our clients also rely on us as a resource to remove crates after delivery for disposal or to reuse them after the demo is over.
International Air Freight & Customs
Mercury offers knowledge and guidance to our clients understanding international customs documentation, EEI Filings, ATA carnets, HTS numbers, incoterms and establishing an Economic Operators Registration and Identification (EORI) number.
We act as your customs broker for imports and can assist in setting up a customs broker for exports. Our clients who are familiar with large supply chain and trade compliance companies are often surprised to find that Mercury charges no added charges or consulting fees.
Warehousing & Fulfillment
Mercury is unique in that we manage the temporary storage of crates or robots as they move from one appointment to another.
We provide both long-term and temporary warehousing solutions. Our clients utilize our flexible warehousing options when they need additional storage space or when they want to move products across the country. Whether the robot is coming from a contract manufacturer or your own facility, we can handle the pickup and manage the entire shipment process, giving you complete visibility. For robotics companies with smaller devices or short-term storage needs, our highly secure and dry warehousing space can accommodate both single pallets and longer-term storage. .
Mercury does not require a contract and offers simple month-to-month billing.
Packaging and Crating
When shipping a robot, it is essential to think about how the device will be handled and moved during transport, as it may change modes of transportation, such as planes, vehicles, and terminals.
Adequate packaging is crucial, and we offer guidance on the appropriate packaging materials, insurance, and labeling requirements to ensure that the robot is safely and efficiently shipped. The size of the robot will determine the type of packaging needed, whether it be a custom-made crate or a smaller, durable hard shell case.
Return Merchandise Authorization (RMA)
Repairs and warranties are often provided by robotics companies for when one of their robots needs repair or upgrade. Mercury helps our clients manage the return of the original device and setup a process to ship out either a new robot or the repaired robot.