Specialty & Cold Chain Logistics
From cryogenic cell therapies to ambient pharmaceutical shipments, Mercury manages the full spectrum of temperature-sensitive logistics with GDP-certified handling and real-time visibility on every lane.
Cold Chain Logistics for Life Sciences
Mercury manages cold chain shipping for pharmaceutical manufacturers, biotech companies, clinical research organizations, and hospital networks. Every shipment operates under GDP-certified protocols, with a dedicated team monitoring temperature and location in real time from pickup through final delivery.
When Temperature Failure Is Not an Option
A temperature excursion on a cell therapy dose, a clinical trial batch, or a patient-specific biologic does not result in a delayed shipment. It results in a destroyed product, a failed study, or a patient without treatment. The stakes require a logistics partner that treats every shipment as irreplaceable.
Mercury's dedicated squad model assigns a specific team to every shipment. That team monitors conditions throughout transit, responds to alerts without routing through a general call center, and stays available 24 hours a day, seven days a week, including weekends and holidays. Mercury has maintained a 99.6% success rate in full temperature control across its cold chain portfolio, with a median transit duration of 2.77 days.
A Service for Every Temperature Profile
Cold chain is not a single service. Products move at cryogenic temperatures, frozen, refrigerated, or ambient controlled conditions. Each requires its own approach to packaging, routing, and documentation. Mercury provides purpose-built services across the full spectrum.
Select the service that matches your temperature profile and product requirements below.
Packaging Chosen for the Lane
Mercury is packaging-agnostic. We work with validated thermal shippers from CCT, Peli, Tower, cSafe, and other leading manufacturers, selecting the right system for each specific lane based on transit duration, temperature range, and product requirements.
Route pre-planning incorporates dry ice and coolant replenishment availability at each transit point. Contingency is built into the plan before the shipment moves, not improvised when a delay occurs at a transfer hub or customs checkpoint.
For guidance on coolant options and validated shipper specifications, see our cold chain supplies page.
Visibility From Pickup to Delivery
Clients access live temperature and GPS data through the Mercury platform throughout transit. Every delivery generates a complete temperature record with calibrated sensor data, chain-of-custody documentation, and customs paperwork that holds up to quality review.
Our GDP and ISO 9001:2015 certifications govern the processes, training, and documentation practices behind every cold chain move we handle. When a problem surfaces in transit, the response comes from the dedicated squad assigned to that shipment -- not a general support queue.
Compliance Built Into Every Step
Mercury's OK-to-Send process reviews every shipment against regulatory and packaging requirements before it leaves the origin facility. This pre-departure checkpoint catches issues that typically surface at airports and border crossings, before the product is at risk.
Our GDP certification is not a formality. It underpins the processes, training, and documentation practices that govern every cold chain move we handle. For organizations shipping biological specimens, clinical trial materials, or cell and gene therapies, Mercury provides the documentation chain your quality team will need at every handoff.
To learn what cold chain shipping involves and when it applies, see What Is Cold Chain Shipping?
Frequently asked questions
What is healthcare logistics?
What temperature ranges does Mercury support for pharmaceutical shipping?
Does Mercury provide same-day hospital courier services?
How does Mercury handle bloodborne pathogen compliance for medical couriers?
What certifications does Mercury hold for healthcare logistics?
Can Mercury ship pharmaceutical products internationally?
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