Importer of Record (IOR)
Customs Brokerage
The Importer of Record (IOR) is the individual or entity that holds the responsibility of ensuring the legal importation of goods.
To legally import goods, companies need to appoint an IOR. It's important to choose a reliable and skilled IOR to ensure a trouble-free import process. The IOR can either be a company or a person. It's important to note that the IOR is not necessarily the owner of the goods being imported. The consignee can generally fulfill the role of the IOR.
The Role of an IOR in Importation Process

The primary responsibility of an IOR is to ensure that all goods being imported are in compliance with the legal requirements of the destination country. This includes obtaining all the necessary permits, licenses, and certifications required by customs officials. The IOR is also responsible for paying any applicable taxes, duties, and fees associated with the importation process.
A good IOR can also provide other essential services such as managing logistics and transportation, communicating with customs officials, and coordinating with other stakeholders involved in the importation process. By providing these additional services, the IOR can help to ensure a smooth and efficient import process.
Contact us today if you have questions about IORs.
Please note: Mercury cannot legally be the importer of record; however, we can facilitate brokerage for customs clearance with a Power of Attorney.
From our glossary & FAQ
EUA (Emergency Use Authorization) Kit Shipments
Ensure safe, fast, and compliant EUA kit shipments for diagnostics and sample collection. Mercury provides end-to-end logistics for critical medical delivery.
Read more
Chain-of-Custody Protocol
Learn how Chain‑of‑Custody protocol secures sample integrity, ensures compliance, and protects your supply chain. Discover Mercury’s expert support.
Read more
UN 1760 Corrosive Substances - Shipping Requirements
UN 1760 - Shipping Corrosive Substances | Proper packaging, labeling, and handling for safe transportation. Reliable shipping solutions for small quantities without declaring as dangerous goods.
Read more
Reverse Logistics for Clinical Trial Kits
Learn how reverse logistics for clinical trial kits helps reduce costs, improve sustainability, and streamline lab operations in life sciences logistics.
Read more
Streamline LabOps with Same-Day and NFO Shipping
Learn how to integrate Mercury’s NFO and same-day courier into your LabOps to improve efficiency, minimize delays, and ensure reliable sample delivery.
Read more
FDA Temperature Monitoring Rules Explained
Understanding FDA temperature monitoring regulations is crucial for ensuring the safety and quality of pharmaceuticals.