Packaging & Crating

As your shipping partner, Mercury serves as a resource for your packaging and crating needs. From a simple cardboard box to a customized crate for a medical device, Mercury’s team is your single point of contact for multiple shipping and packaging options.

Knowing which packaging to use is critical to a successful delivery. Our team is here to provide guidance and knowledge on the type of packaging, insurance, and labeling requirements so that we can take into account both the right container and the right shipping solution.

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What We Offer

  • Express Carrier packaging at no cost, brought directly to your office

  • Laptop boxes

  • Validated thermal shippers

  • Preconditioned pallet thermal shippers

  • Customized crates

  • For Express Package in styrofoam thermal shippers, Mercury provides outer packaging

  • GPS trackers

  • Temperature monitoring devices

  • Dry ice (UN 1845), UN3373 and hazmat labels and stickers

  • Mercury can pickup and transport uncrated, sensitive materials

  • For multiple boxes moving together as a freight shipment, Mercury will pick up the boxes, palletize and shrink wrap

Temperature Sensitive Box


Mercury is your single point of contact for packaging and crating needs in the US and overseas. Here are some examples of what we do for clients:

Many of our clients are working remotely and send laptops to new employees. Mercury’s team coordinates the pickup of the laptops, using laptop boxes for security, and then final shipping to the end-user. We also put together return labels and manage pickups of boxes from a home or office back to your location.

Mercury stocks several sizes of validated thermal shippers. We make this typically complicated process simple through our advice and guidance narrowing down, through our experience, to the shippers you are most likely to use.

For clients shipping priceless and irreplaceable materials, we can arrive at your location with a validated thermal box, dry ice, GPS tracker, and a temperature monitor through our Specialty Cold Chain service. Our team will be monitoring the GPS location at all times and you’ll receive a link to do so yourself. Some of our hardware and medical device clients find the GPS trackers useful to receive a higher level of visibility to watch their shipments as they move.

Many of our clients have delicate, time-sensitive shipments that require delivery to a specific floor within a hospital or university. Often they ask us to deliver to a specific floor that only has stair access. With limited access, hospitals sometimes don't have the space to store package crates during a multi-week demo, so we arrange nearby storage. At the delivery suite, we uncrate the instrument and handle storing of the crate in a nearby warehouse or dispose of the crate.

Custom crates are often used by our robotics and medical device clients. The instruments and devices require customized crating, allowing them to ship domestically and overseas with the confidence that their shipments are secure as they move.

Black hard-shell protective cases are often used when shipping to a tradeshow, the sizes of these cases vary considerably. It’s difficult to know how to ship them and whether the Express Carriers will accept them or they need to be shipped through a Freight solution. Mercury provides guidance on which service option to use, providing pricing and solutions for both options.

Tradeshows are planned, sometimes, years in advance and are very expensive. If a booth is not delivered prior to the show acceptance, all of that time and money spent is lost. Very large booths are shipped, sometimes along with an actual instrument or device. These oversized, larger pieces need to go through a Less-Than-Truckload (LTL) carrier or through Air Freight. Choosing the best shipping option can be challenging and is an area where our team excels. That’s why clients rely on Mercury for their trade show shipments, we understand what is required and carefully review the details including in the Tradeshow Material Handling Agreement.

Supporting Innovation by Simplifying Shipping Since 1984

Our Proven Process

Our Expertise

Customized crate

Crate removal

Large, black hard-shell cases

Free express carrier packing

Shipping laptops

Validated thermal shippers

Proper labeling for international crates

Laptop boxes

How to crate a device

Dry ice, UN3373 and Hazmat labels and stickers

Original packaging for insurance

High value devices

Preventing damage to critical shipment

Moving expensive, uncrated equipment

GPS trackers

Conditioned thermal shippers

Temperature monitoring devices

Customized medical instrument

Tradeshow booth

Inside delivery

Dry ice packaging

Our Customer Experience

Mercury has helped us save labor costs and drive operational efficiencies as we scale our at-home COVID testing business.

- VP of Operations at a Diagnostics Company

Our Customer Experience

Incredible customer service and highly responsive. I have never had a better team helping to ensure our critical materials make it exactly where we need them, internationally, in such a timely manner.

- Laboratory Operations Manager at a Life Science Research Company

Our Customer Experience

Mercury saves us money and is helpful in getting insight when major couriers' own tracking information does not provide answers. We also love our pick-up handler!

- Partner at a Law Firm

Our Customer Experience

Arranging the shipment was easy and it was great to talk to the same people who understood my shipping requirements. The shipment was quickly delivered to Denmark and arrived frozen.

- Scientist at a Therapeutics Company

Our Customer Experience

Prompt service and fair pricing.

- Network Engineer at a Trading Company

Our Customer Experience

Anytime a package is late or cannot be delivered, Mercury contacts me and they will reroute a package if the address was incorrect. I don’t get that from anyone else.

- Office Manager at a Law Firm

Our Customer Experience

Incredible customer service - always going above and beyond to help my team succeed. We really appreciate your partnership in all things shipping!

- Commercial Operations at a Life Sciences Company