Mercury offers an RMA program from our warehouses or with products sitting at our clients’ offices. RMA’s can be complicated; visibility on returns is often not transparent and tracking is not easy to find because shipments leave from a 3rd party site. In some cases, new product replacements or repairs cannot get shipped until the “old product” has been tendered. We can store and ship new products, prepare return labels, initiate pickups, create commercial invoices, and keep a paperwork trail including inventory and tracking numbers of original shipments. With our guidance, we can also ensure that our clients do not overpay on duties and taxes.