Manage CRO, CMO, and CDMO Inbound Shipments
General
Key takeaways
Mercury supports inbound shipments from CROs, CMOs, CDMOs, and other suppliers.
Two options: you book the shipment or your supplier does.
Mercury ensures tracking, billing, and support are centralized and transparent.
Cold chain and parcel options are both supported.
Your Mercury Squad is available 24/7 to provide assistance.
How to Use Mercury for Inbound Shipments
When your CRO, CMO, or CDMO partners need to ship clinical samples, drug substance or intermediates, and finished pharmaceutical products to you, you can streamline logistics by using Mercury’s platform. Whether you want to book the shipment yourself or prefer the supplier to handle it, Mercury offers flexible and secure options.
Option 1: You Book the Shipment
This method is ideal when you have all the shipment details and need Mercury to arrange pickup and delivery.
Sign in to the Mercury Portal.
Create a new shipment with your supplier’s address as the origin and your address as the destination.
Choose the desired service level and confirm the booking.
Print or email the label to your supplier, or ask your Mercury Squad to do it.
Track all updates in real-time from your Mercury Portal dashboard.
Prefer not to use the Portal? Simply call, email, or chat with your Squad, and they’ll take care of it.
Option 2: Your Supplier Books the Shipment
When your supplier has their own shipping setup or you want them to coordinate pickup, Mercury can still handle billing and tracking.
A. For Parcel Shipments (FedEx or UPS):
Introduce your supplier to your Mercury Squad via email.
Your Squad issues an account number along with a unique reference code tied to your account.
The supplier ships using this account. Charges and tracking flow directly to your Mercury Portal dashboard.
B. For Cold Chain or Freight Shipments:
Share Mercury’s PDF booking form with your supplier.
Supplier completes the form and selects “Bill To: [Your Company Name]”.
Once submitted, your Squad books the shipment and tracks it door to door. You'll see updates in the Mercury Portal.
Quick Reminders for Inbound Success
No matter who books, Mercury ensures all charges and tracking are consolidated in your account and can be viewed on the Mercury portal.
Your Mercury Squad is always available to assist with customs paperwork, label creation, or troubleshooting.
Cold chain, biologics, diagnostic kits, and sensitive medical shipments are fully supported.
How Mercury Helps You Focus on What Matters
Managing multiple inbound shipments from various suppliers can quickly become complex. Mercury centralizes the process, giving you full visibility, unified billing, and real-time support.
Instead of juggling spreadsheets, tracking numbers, and communication gaps, your team can focus on research, production, and growth. Mercury’s integrated platform and dedicated teams make inbound logistics seamless.
Conclusion
Whether it’s diagnostic kits from a CMO or equipment parts from a CDMO, Mercury makes it easy to receive shipments with confidence. Choose the booking method that works best for your operations, and let Mercury take care of the rest.
Need help coordinating inbound shipments? Contact Mercury and experience logistics that work for your business.
