While shipping via large carriers is often a good solution that we sometimes use, Mercury also has direct relationships with many global airlines to broaden your choices. Our global network offers importing and exporting, including customs brokering.
Mercury’s shipments can travel through a major carrier, cargo airliner, or in the cargo area of a passenger plane. Our network gives our clients multiple options through a single point of contact.
Our expert team invests time in our clients, providing guidance prior to shipping. Some common areas provides expertise and assistance with:
Customs paperwork (harmonized tariff codes, schedule B, incoterms, commercial invoices and packing lists, country specific permits, EEI filing)
Carnets (for devices staying in a country for a limited time)
Multiple service level options (economy v. priority, expected ETA)
Speciality services (cold chain, widebody aircraft)
Customized crating and packaging
Mercury’s specializes in the unique shipping needs of healthcare & life sciences, medical devices, robotics, and computer hardware companies. Through our Proven Process, we learn about the nature of your shipments including pickup and delivery details, temperature requirements, and international paperwork requirements to provide a solution that fits your needs.
With any shipment through Mercury our team monitors, tracks and troubleshoots any issues, watching over your shipment until final delivery. Mercury offers GPS trackers for clients who want to watch exactly where their shipment is at all times.
Many Healthcare & Life Sciences companies use our validated shippers to ensure their shipments remain within a specific temperature range. At any time, our clients can get in touch with our experienced team to go over any of these topics.
We obsess over our client experience, becoming a part of your shipping team. Clients find they can focus on the higher priority aspects of their business as Mercury takes on their shipping functions including paperwork and documentation, booking a shipment, tracking and troubleshooting, quoting multiple options, and providing clear data through invoices and reports to measure and understand your shipping expenses.
Mercury has built and constantly reviews our carrier network to meet our clients' requirements, combining the major carriers with direct relationships with multiple airlines.
With Mercury, you get a single point of contact that understands and specializes in all of your shipping needs. Mercury works around your processes. Clients can email, call, use our online portal or even become integrated through our API.
Duties and Taxes
Harmonized Tariff Codes
Incoterms (DDP, DDU)
Shipping Around International Holidays
Palletizing, Strapping and Shrink Wrapping
Country Specific Duty and Tax Rates
Bill of Lading (BOL)
Forecasting Shipping Costs
Analyzing Historical Shipping
Dimensional Weight (DIM)
Return Shipments (RMA)
Shipping from Contract Manufacturer
Inbound Shipments from Suppliers or other Vendors
Shipping from Contract Manufacturer
Managing Shipping Costs
Mercury has helped us save labor costs and drive operational efficiencies as we scale our at-home COVID testing business.
Incredible customer service and highly responsive. I have never had a better team helping to ensure our critical materials make it exactly where we need them, internationally, in such a timely manner.
Mercury saves us money and is helpful in getting insight when major couriers' own tracking information does not provide answers. We also love our pick-up handler!
Arranging the shipment was easy and it was great to talk to the same people who understood my shipping requirements. The shipment was quickly delivered to Denmark and arrived frozen.
Prompt service and fair pricing.
Anytime a package is late or cannot be delivered, Mercury contacts me and they will reroute a package if the address was incorrect. I don’t get that from anyone else.
Incredible customer service - always going above and beyond to help my team succeed. We really appreciate your partnership in all things shipping!