International Freight

International shipping of larger pieces can be a frustrating, complicated experience. Many companies don’t know where to start.  Our experienced team simplifies paperwork and provides guidance to help clients make the right decisions about their shipping options.

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Shipping Options

While shipping via large carriers is often a good solution that we sometimes use, Mercury also has direct relationships with many global airlines to broaden your choices. Our global network offers importing and exporting, including customs brokering.

Mercury’s shipments can travel through a major carrier, cargo airliner, or in the cargo area of a passenger plane. Our network gives our clients multiple options through a single point of contact. 

Our services

Expertise and Guidance

Our expert team invests time in our clients, providing guidance prior to shipping. Some common areas provides expertise and assistance with:

  • Customs paperwork (harmonized tariff codes, schedule B, incoterms, commercial invoices and packing lists, country specific permits, EEI filing)

  • Carnets (for devices staying in a country for a limited time)

  • Multiple service level options (economy v. priority, expected ETA)

  • Speciality services (cold chain, widebody aircraft)

  • Customized crating and packaging

  • Insurance

Document File

Mercury’s specializes in the unique shipping needs of healthcare & life sciences, medical devices, robotics, and computer hardware companies. Through our Proven Process, we learn about the nature of your shipments including pickup and delivery details, temperature requirements, and international paperwork requirements to provide a solution that fits your needs.

With any shipment through Mercury our team monitors, tracks and troubleshoots any issues, watching over your shipment until final delivery. Mercury offers GPS trackers for clients who want to watch exactly where their shipment is at all times.

Many Healthcare & Life Sciences companies use our validated shippers to ensure their shipments remain within a specific temperature range. At any time, our clients can get in touch with our experienced team to go over any of these topics.

Man On System

We obsess over our client experience, becoming a part of your shipping team. Clients find they can focus on the higher priority aspects of their business as Mercury takes on their shipping functions including paperwork and documentation, booking a shipment, tracking and troubleshooting, quoting multiple options, and providing clear data through invoices and reports to measure and understand your shipping expenses.

Mercury has built and constantly reviews our carrier network to meet our clients' requirements, combining the major carriers with direct relationships with multiple airlines. 

With Mercury, you get a single point of contact that understands and specializes in all of your shipping needs. Mercury works around your processes. Clients can email, call, use our online portal or even become integrated through our API.

Our Team

Supporting Innovation by Simplifying Shipping Since 1984

Our Proven Process

Our Expertise

Carnet

Duties and Taxes

Imports

Exports

Customs Brokering

Harmonized Tariff Codes

Incoterms (DDP, DDU)

EORI Number

Shipping Around International Holidays

Known Shipper

API Integration

Warehousing

Palletizing, Strapping and Shrink Wrapping

Crating

Tradeshow Shipping

Insurance

Country Specific Duty and Tax Rates

Bill of Lading (BOL)

Forecasting Shipping Costs

Analyzing Historical Shipping

Dimensional Weight (DIM)

Return Shipments (RMA)

Shipping from Contract Manufacturer

Inbound Shipments from Suppliers or other Vendors

Shipping from Contract Manufacturer

Managing Shipping Costs

GST

Schedule B

Our Customer Experience

Mercury has helped us save labor costs and drive operational efficiencies as we scale our at-home COVID testing business.

- VP of Operations at a Diagnostics Company

Our Customer Experience

Incredible customer service and highly responsive. I have never had a better team helping to ensure our critical materials make it exactly where we need them, internationally, in such a timely manner.

- Laboratory Operations Manager at a Life Science Research Company

Our Customer Experience

Mercury saves us money and is helpful in getting insight when major couriers' own tracking information does not provide answers. We also love our pick-up handler!

- Partner at a Law Firm

Our Customer Experience

Arranging the shipment was easy and it was great to talk to the same people who understood my shipping requirements. The shipment was quickly delivered to Denmark and arrived frozen.

- Scientist at a Therapeutics Company

Our Customer Experience

Prompt service and fair pricing.

- Network Engineer at a Trading Company

Our Customer Experience

Anytime a package is late or cannot be delivered, Mercury contacts me and they will reroute a package if the address was incorrect. I don’t get that from anyone else.

- Office Manager at a Law Firm

Our Customer Experience

Incredible customer service - always going above and beyond to help my team succeed. We really appreciate your partnership in all things shipping!

- Commercial Operations at a Life Sciences Company