Industries we serve

Easy to get started — no volume minimums, contracts, or monthly fees!

Warehouse workers loading boxes into a delivery van at a loading dock

Our clients are world leaders in precision oncology, hereditary cancer genomics, personalized medicine, pooled COVID-19 testing, and molecular diagnostics with a focus on pre-implantation.

Our hospital and clinic clients depend on around-the-clock courier service for stat specimen pickups, surgical supply deliveries, and time-critical medication transport -- where full chain-of-custody documentation and a dedicated point of contact make all the difference.

Frequently asked questions

Do you own planes?

No, we don’t own planes, but we utilize the networks of major parcel carriers, cargo airlines, and commercial airlines. This gives us the flexibility to customize every shipment to your needs. By working with the best available resources worldwide, we ensure your shipments are delivered efficiently and safely.

What does it cost? Can you share pricing?

Most of our customers pay the same or even less than they were paying before. For services like courier, NFO, cold chain, and freight, we offer highly competitive rates. For parcel shipping, we secure discounted rates through our strong partnerships and high shipping volume, passing the savings onto you while funding services like proactive tracking and dedicated support. Our team is happy to share pricing if you contact us.

Do I lose control by using Mercury for parcel shipping?

You actually gain more control. Our advanced technology, seamless integrations, and decades of experience give you real-time visibility and proactive management over your shipments. We track packages closely, not only where shipments were last scanned but where they were supposed to be, and keep you updated every step of the way. Our customers appreciate knowing we’re constantly monitoring their shipments so they don’t have to.

Do you cover all regions? What areas do you specialize in?

We are a global shipping company and can pick up and deliver anywhere in the world, for shipments of any size or temperature. Some companies specialize in certain regions, but because we work with all major airlines, we offer consistent service worldwide without focusing on just one area.

Do you offer packaging, dry ice, or phase change materials?

Yes, we provide packaging solutions, including dry ice and PCMs. Our couriers can bring these materials when picking up your shipments, or we can ship them to your location in advance.

Where is your team located? Are you available 24/7?

Our customer service teams operate 24/7 from offices in Columbus, Ohio, and Boston, Massachusetts, while our courier teams operate globally. No matter the time or place, we are always available to support your shipping needs.

Portraits of three Mercury customers

Still have questions?

Can’t find the answer you’re looking for? Please chat with us!

Frequently asked questions

Do you own planes?

No, we don’t own planes, but we utilize the networks of major parcel carriers, cargo airlines, and commercial airlines. This gives us the flexibility to customize every shipment to your needs. By working with the best available resources worldwide, we ensure your shipments are delivered efficiently and safely.

What does it cost? Can you share pricing?

Most of our customers pay the same or even less than they were paying before. For services like courier, NFO, cold chain, and freight, we offer highly competitive rates. For parcel shipping, we secure discounted rates through our strong partnerships and high shipping volume, passing the savings onto you while funding services like proactive tracking and dedicated support. Our team is happy to share pricing if you contact us.

Do I lose control by using Mercury for parcel shipping?

You actually gain more control. Our advanced technology, seamless integrations, and decades of experience give you real-time visibility and proactive management over your shipments. We track packages closely, not only where shipments were last scanned but where they were supposed to be, and keep you updated every step of the way. Our customers appreciate knowing we’re constantly monitoring their shipments so they don’t have to.

Do you cover all regions? What areas do you specialize in?

We are a global shipping company and can pick up and deliver anywhere in the world, for shipments of any size or temperature. Some companies specialize in certain regions, but because we work with all major airlines, we offer consistent service worldwide without focusing on just one area.

Do you offer packaging, dry ice, or phase change materials?

Yes, we provide packaging solutions, including dry ice and PCMs. Our couriers can bring these materials when picking up your shipments, or we can ship them to your location in advance.

Where is your team located? Are you available 24/7?

Our customer service teams operate 24/7 from offices in Columbus, Ohio, and Boston, Massachusetts, while our courier teams operate globally. No matter the time or place, we are always available to support your shipping needs.

Portraits of three Mercury customers

Still have questions?

Can’t find the answer you’re looking for? Please chat with us!

Frequently asked questions

Do you own planes?

No, we don’t own planes, but we utilize the networks of major parcel carriers, cargo airlines, and commercial airlines. This gives us the flexibility to customize every shipment to your needs. By working with the best available resources worldwide, we ensure your shipments are delivered efficiently and safely.

What does it cost? Can you share pricing?

Most of our customers pay the same or even less than they were paying before. For services like courier, NFO, cold chain, and freight, we offer highly competitive rates. For parcel shipping, we secure discounted rates through our strong partnerships and high shipping volume, passing the savings onto you while funding services like proactive tracking and dedicated support. Our team is happy to share pricing if you contact us.

Do I lose control by using Mercury for parcel shipping?

You actually gain more control. Our advanced technology, seamless integrations, and decades of experience give you real-time visibility and proactive management over your shipments. We track packages closely, not only where shipments were last scanned but where they were supposed to be, and keep you updated every step of the way. Our customers appreciate knowing we’re constantly monitoring their shipments so they don’t have to.

Do you cover all regions? What areas do you specialize in?

We are a global shipping company and can pick up and deliver anywhere in the world, for shipments of any size or temperature. Some companies specialize in certain regions, but because we work with all major airlines, we offer consistent service worldwide without focusing on just one area.

Do you offer packaging, dry ice, or phase change materials?

Yes, we provide packaging solutions, including dry ice and PCMs. Our couriers can bring these materials when picking up your shipments, or we can ship them to your location in advance.

Where is your team located? Are you available 24/7?

Our customer service teams operate 24/7 from offices in Columbus, Ohio, and Boston, Massachusetts, while our courier teams operate globally. No matter the time or place, we are always available to support your shipping needs.

Portraits of three Mercury customers

Still have questions?

Can’t find the answer you’re looking for? Please chat with us!

Get in touch

Reach out to us to discuss your upcoming shipping needs.

Email

Our dedicated team members will get back to you promptly.

Phone

Call us anytime, our team is available 24/7

Boston Headquarters

Visit us at our headquarters.

Get in touch

Reach out to us to discuss your upcoming shipping needs.

Email

Our dedicated team members will get back to you promptly.

Phone

Call us anytime, our team is available 24/7

Boston Headquarters

Visit us at our headquarters.

Get in touch

Reach out to us to discuss your upcoming shipping needs.

Email

Our dedicated team members will get back to you promptly.

Phone

Call us anytime, our team is available 24/7

Boston Headquarters

Visit us at our headquarters.