Inside Mercury’s Bravo Squad with Lilu Adusumilli

Meet Our People - Lilu Adusumilli

At Mercury, every shipment tells a story of precision, care, and teamwork—and few embody that spirit better than Lilu Adusumilli, a Logistics Guide from the Bravo squad. With a calm yet determined approach, he turns complex, time-sensitive logistics challenges into seamless deliveries that serve the healthcare and life sciences industries. From coordinating temperature-controlled shipments to guiding clients through regulatory requirements, his work reflects the heart of Mercury’s mission: making logistics simple, reliable, and meaningful. Whether he’s solving a critical issue or sharing a meal through his nonprofit, Cook with Communities, Lilu brings empathy, focus, and collaboration to everything he does.

Can you describe your role as a Logistics Guide at Mercury?

As a Logistics Guide at Mercury, I focus on learning continuously so I can better support our clients. Every shipment presents unique challenges, and I work to transform those complexities into smooth, efficient solutions. My goal is to ensure that each client feels their shipping experience is simple, reliable, and stress-free. By combining attention to detail with adaptability, I help make critical shipments possible in fast-moving environments.

What does being part of the Bravo squad mean in your daily work?

Being part of the Bravo squad represents resilience, teamwork, and accountability. Each day brings new requests, and I take pride in being ready to step in and support colleagues or clients wherever needed. It’s about being flexible, collaborative, and never backing down from a challenge. To me, Bravo means pushing forward together and going above and beyond to deliver results.

How do you support healthcare and life sciences clients with time-sensitive shipments?

Supporting healthcare and life sciences clients requires empathy and foresight. I put myself in the client’s shoes and think carefully about when they would want updates, reassurance, or clarity. This helps me communicate proactively and prevent avoidable delays or concerns. By taking this approach, I build trust and ensure that time-sensitive shipments are managed with urgency and care.

What’s the most rewarding part of helping with temperature-controlled logistics?

The most rewarding part of this work is knowing that the shipments I help move can make a difference in people’s lives. Many of these shipments contain medicines, biological samples, or research materials that support global healthcare. It’s meaningful to think that the work I do behind the scenes plays a part in improving health outcomes. That sense of impact makes the precision and effort required in temperature-controlled logistics worthwhile.

Can you share a memorable experience where you solved a challenging shipment issue?

One shipment that stands out was when a client resisted following requirements to maintain temperature. Instead of pressuring them, I reminded myself that my role was to advise and guide, not control their decisions. I carefully explained my recommendation, and this prompted them to reconsider their approach. In the end, the shipment reached South Korea successfully and safely. That experience showed me how patience and communication can turn a potential problem into a success.

How do you ensure compliance when handling healthcare shipments?

Compliance is critical in healthcare logistics, and I ensure it by carefully following our processes. I use structured documents that provide step-by-step guidance while still allowing flexibility for unique circumstances. These resources serve as reminders to double-check every detail, no matter how small. For me, compliance is about consistency, discipline, and protecting both the client and the shipment.

What tools or processes help you stay organized in fast-paced logistics operations?

Central is one of the most powerful tools I’ve used in logistics. It provides instant access to shipment details and context, which helps me get up to speed quickly. In a fast-paced environment, this kind of visibility is essential for staying organized and prioritizing effectively. With Central, I can manage multiple moving parts while still focusing on delivering the best service possible.

What unique challenges do healthcare and life sciences companies face in shipping?

Healthcare and life sciences companies often operate under tight deadlines and heavy workloads. Logistics can add another layer of complexity, and our job is to simplify that burden. The challenge is balancing the urgency of critical shipments with the need to reduce stress for already-busy clients. By staying disciplined and proactive, we can make logistics feel seamless and allow clients to focus on their important work.

How do you build trust with clients managing critical deliveries?

Trust is built through consistency and clear communication. I make sure clients know they can rely on me to deliver the same high level of service, regardless of circumstances. By being proactive with updates and transparent about any challenges, I create confidence that their shipments are in safe hands. Over time, this dependability forms the foundation of lasting client relationships.

What skills have you developed most since joining Mercury?

Since joining Mercury, I’ve strengthened my organizational skills and sharpened my memory. The pace of logistics has challenged me to track countless details and recall client information quickly. I’ve surprised myself with how many names and shipment specifics I now know by heart. These skills help me stay efficient while also delivering more personalized service to our clients.

What advice would you give someone considering a career in specialized logistics?

I would advise anyone entering specialized logistics to stay open-minded and adaptable. This field requires handling a wide variety of tasks, often in high-pressure situations. The work may demand more creativity and problem-solving than expected, but that’s what makes it so rewarding. Each challenge provides an opportunity to learn and grow, and the experience is never the same two days in a row.

How do you unwind outside of work?

Cooking is my favorite way to unwind, and I even work as a chef outside of Mercury. I also enjoy playing basketball and volunteering with my nonprofit, Cook with Communities.