Our Proven Process

Since 1984, this process has supported thousands of innovative companies by simplifying their shipping.

Discovery

Mercury specializes in time and temperature-sensitive shipping. Let us offer you 30 minutes of our time to discover if Mercury is a fit for your business. We’ll point you in the right direction if we’re not.

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Exploration

Discuss your needs and pain points to explore how Mercury can help you meet your business goals. We provide you with a comprehensive shipping solution.

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Onboarding

We expand on what we’ve learned in Discovery and Exploration through a simple, but comprehensive process to gather needed information. Our team provides advice and training, preparing you to meet your business’s shipping needs.

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Your Partner

Starting with your first package, Mercury treats each shipment like it’s our own. Click below to learn more about our full Proven Process.

Download Our Proven Process
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Our Customer Experience

Mercury has helped us save labor costs and drive operational efficiencies as we scale our at-home COVID testing business.

- VP of Operations at a Diagnostics Company

Our Customer Experience

Incredible customer service and highly responsive. I have never had a better team helping to ensure our critical materials make it exactly where we need them, internationally, in such a timely manner.

- Laboratory Operations Manager at a Life Science Research Company

Our Customer Experience

Mercury saves us money and is helpful in getting insight when major couriers' own tracking information does not provide answers. We also love our pick-up handler!

- Partner at a Law Firm

Our Customer Experience

Arranging the shipment was easy and it was great to talk to the same people who understood my shipping requirements. The shipment was quickly delivered to Denmark and arrived frozen.

- Scientist at a Therapeutics Company

Our Customer Experience

Prompt service and fair pricing.

- Network Engineer at a Trading Company

Our Customer Experience

Anytime a package is late or cannot be delivered, Mercury contacts me and they will reroute a package if the address was incorrect. I don’t get that from anyone else.

- Office Manager at a Law Firm

Our Customer Experience

Incredible customer service - always going above and beyond to help my team succeed. We really appreciate your partnership in all things shipping!

- Commercial Operations at a Life Sciences Company