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Why Mercury?

Why Mercury?

We are committed to making shipping as simple and stress-free as possible for you

Mercury is the preferred choice for clients due to our comprehensive range of shipping options and personalized support. Regardless of the size of an organization, we assign each client a dedicated support team, known as "squads," to ensure individual attention for every shipment. You can speak with a real person right away; we answer our phones and respond quickly to all requests. We offer guidance on shipping for more complex logistical issues, such as customs clearance and documentation. We have a network of same-day couriers throughout the United States. We work with an international network of cold chain shipping agents and can handle dry ice replenishment regardless of where your shipment is located. 

Mercury is the preferred choice for clients due to our comprehensive range of shipping options and personalized support. Regardless of the size of an organization, we assign each client a dedicated support team, known as "squads," to ensure individual attention for every shipment. You can speak with a real person right away; we answer our phones and respond quickly to all requests. We offer guidance on shipping for more complex logistical issues, such as customs clearance and documentation. We have a network of same-day couriers throughout the United States. We work with an international network of cold chain shipping agents and can handle dry ice replenishment regardless of where your shipment is located. 

Mercury is the preferred choice for clients due to our comprehensive range of shipping options and personalized support. Regardless of the size of an organization, we assign each client a dedicated support team, known as "squads," to ensure individual attention for every shipment. You can speak with a real person right away; we answer our phones and respond quickly to all requests. We offer guidance on shipping for more complex logistical issues, such as customs clearance and documentation. We have a network of same-day couriers throughout the United States. We work with an international network of cold chain shipping agents and can handle dry ice replenishment regardless of where your shipment is located. 

Our Portal

Our Portal

Free shipping tool for our clients

Free shipping tool for our clients

  • Modern software with all shipping service options

  • One address book and one commodity library

  • API integrations available

  • End-to-end tracking from request through delivery

  • Automatic tracking updates from airlines, FedEx/UPS, and drivers

  • Proactive updates from Squad

Mercury portal Ship/Quote screen with service types and a list of previous shipments
Mercury team member monitoring shipments on dual screens showing a tracking map

Squads

Squads

Your dedicated shipping guides and professionals

Your dedicated shipping guides and professionals

  • Dedicated operations team

  • Experts in life science shipping

  • 24/7 coverage

  • Monitors packages, knowing where they should be to find issues early

  • Phone calls in 2 rings, emails within 30 minutes

  • In-house customs broker

Scientist in a lab tracking a shipment on the Mercury portal
Mercury team member monitoring shipments on dual screens showing a tracking map
Mercury team member monitoring shipments on dual screens showing a tracking map

"We are committed to a culture of client obsession"

At Mercury, we strive to exceed your expectations every time. We are confident that our combination of client obsession, teamwork, and relentless improvement allows us to offer you the best shipping experience possible.

Smiling Mercury team member carrying a cardboard shipping box out of the office

We work with businesses of all sizes, including small startups and individual entrepreneurs.

Since 1984, delivering trust and excellence in shipping

236+

Countries and territories

40+

Years of experience

99.6%

Successful cold chain shipments

2.77

Median cold chain travel days

1,500+

Customers served since 2020

39.7%

Reducing parcel incidents using Portal

"We are committed to a culture of client obsession"

At Mercury, we strive to exceed your expectations every time. We are confident that our combination of client obsession, teamwork, and relentless improvement allows us to offer you the best shipping experience possible.

Smiling Mercury team member carrying a cardboard shipping box out of the office

We work with businesses of all sizes, including small startups and individual entrepreneurs.

Since 1984, delivering trust and excellence in shipping

236+

Countries and territories

40+

Years of experience

99.6%

Successful cold chain shipments

2.77

Median cold chain travel days

1,500+

Customers served since 2020

39.7%

Reducing parcel incidents using Portal

"We are committed to a culture of client obsession"

At Mercury, we strive to exceed your expectations every time. We are confident that our combination of client obsession, teamwork, and relentless improvement allows us to offer you the best shipping experience possible.

Smiling Mercury team member carrying a cardboard shipping box out of the office

We work with businesses of all sizes, including small startups and individual entrepreneurs.

Since 1984, delivering trust and excellence in shipping

236+

Countries and territories

40+

Years of experience

99.6%

Successful cold chain shipments

2.77

Median cold chain travel days

1,500+

Customers served since 2020

39.7%

Reducing parcel incidents using Portal

Why Healthcare and Life Science Companies Choose Mercury Over Competition

When it comes to efficient, reliable, and customer-focused shipping, Mercury stands out as the go-to choice over competitors. With proactive customs vetting, dedicated customer teams, accurate upfront quotes, and a comprehensive range of logistics services, Mercury offers a seamless and cost-effective solution tailored to meet your specific shipping needs concerning any time and temperature-sensitive shipment.

With Mercury

Typical carrier experience

Customs Clearance: Mercury proactively reviews customs paperwork to prevent customs delays. Consequently, the clearance process is usually swift and less stressful.

Typical carrier experience

Customs issues are often caught late, which leads to delays and repeated dry ice replenishments that add cost and stress.

Client Collaboration: Mercury's clients always collaborate with their specialized team for each shipment, eliminating the need to navigate automated 1-800 number menus.

Typical carrier experience

Clients are often passed between different contacts, which breaks continuity and slows communication.

Dry Ice Efficiency: Thanks to our thorough customs vetting process, ensuring quick release, most Mercury shipments typically require only one replenishment of dry ice when needed.

Typical carrier experience

Dry ice replenishment often takes longer because extra customs paperwork comes up mid-shipment.

Personalized Support: We offer personalized recommendations and counseling through phone or face-to-face meetings.

Typical carrier experience

Support is usually generic, with little hands-on guidance for complex or time-sensitive shipments.

Accurate Quotes: Quotes for shipments are provided before dispatch and are highly accurate, closely aligning with the final invoice.

Typical carrier experience

Final invoices often come in higher than the original quote.

Comprehensive Shipping Options: Mercury offers a comprehensive range of Time-Sensitive and Temperature-Controlled Shipping options, including Specialty Cold Chain, Expedited Services, Same-Day Delivery, and Next Flight Out (NFO) services, all conveniently available in one location.

Typical carrier experience

Most carriers cover only part of the job, so you end up managing extra vendors, more handoffs and higher total cost.

Get a Quote

Our Certifications and Accreditations

Our Certifications and Accreditations

Our Certifications and Accreditations

Get in touch

Reach out to us to discuss your upcoming shipping needs.

Email

Our dedicated team members will get back to you promptly.

support@shipmercury.com

Phone

Call us anytime, our team is available 24/7

+1 (617) 723-5205

Boston Headquarters

Visit us at our headquarters.

61 Batterymarch St. 2nd Floor Boston, MA 02110, USA

Get in touch

Reach out to us to discuss your upcoming shipping needs.

Email

Our dedicated team members will get back to you promptly.

support@shipmercury.com

Phone

Call us anytime, our team is available 24/7

+1 (617) 723-5205

Boston Headquarters

Visit us at our headquarters.

61 Batterymarch St. 2nd Floor Boston, MA 02110, USA

Get in touch

Reach out to us to discuss your upcoming shipping needs.

Email

Our dedicated team members will get back to you promptly.

support@shipmercury.com

Phone

Call us anytime, our team is available 24/7

+1 (617) 723-5205

Boston Headquarters

Visit us at our headquarters.

61 Batterymarch St. 2nd Floor Boston, MA 02110, USA

Frequently asked questions

Do you own planes?

No, we don’t own planes, but we utilize the networks of major parcel carriers, cargo airlines, and commercial airlines. This gives us the flexibility to customize every shipment to your needs. By working with the best available resources worldwide, we ensure your shipments are delivered efficiently and safely.

What does it cost? Can you share pricing?

Most of our customers pay the same or even less than they were paying before. For services like courier, NFO, cold chain, and freight, we offer highly competitive rates. For parcel shipping, we secure discounted rates through our strong partnerships and high shipping volume, passing the savings onto you while funding services like proactive tracking and dedicated support. Our team is happy to share pricing if you contact us.

Do I lose control by using Mercury for parcel shipping?

You actually gain more control. Our advanced technology, seamless integrations, and decades of experience give you real-time visibility and proactive management over your shipments. We track packages closely, not only where shipments were last scanned but where they were supposed to be, and keep you updated every step of the way. Our customers appreciate knowing we’re constantly monitoring their shipments so they don’t have to.

Do you cover all regions? What areas do you specialize in?

We are a global shipping company and can pick up and deliver anywhere in the world, for shipments of any size or temperature. Some companies specialize in certain regions, but because we work with all major airlines, we offer consistent service worldwide without focusing on just one area.

Do you offer packaging, dry ice, or phase change materials?

Yes, we provide packaging solutions, including dry ice and PCMs. Our couriers can bring these materials when picking up your shipments, or we can ship them to your location in advance.

Where is your team located? Are you available 24/7?

Our customer service teams operate 24/7 from offices in Columbus, Ohio, and Boston, Massachusetts, while our courier teams operate globally. No matter the time or place, we are always available to support your shipping needs.

Portraits of three Mercury customers

Still have questions?

Can’t find the answer you’re looking for? Please chat with us!

Contact an Expert

Frequently asked questions

Do you own planes?

No, we don’t own planes, but we utilize the networks of major parcel carriers, cargo airlines, and commercial airlines. This gives us the flexibility to customize every shipment to your needs. By working with the best available resources worldwide, we ensure your shipments are delivered efficiently and safely.

What does it cost? Can you share pricing?

Most of our customers pay the same or even less than they were paying before. For services like courier, NFO, cold chain, and freight, we offer highly competitive rates. For parcel shipping, we secure discounted rates through our strong partnerships and high shipping volume, passing the savings onto you while funding services like proactive tracking and dedicated support. Our team is happy to share pricing if you contact us.

Do I lose control by using Mercury for parcel shipping?

You actually gain more control. Our advanced technology, seamless integrations, and decades of experience give you real-time visibility and proactive management over your shipments. We track packages closely, not only where shipments were last scanned but where they were supposed to be, and keep you updated every step of the way. Our customers appreciate knowing we’re constantly monitoring their shipments so they don’t have to.

Do you cover all regions? What areas do you specialize in?

We are a global shipping company and can pick up and deliver anywhere in the world, for shipments of any size or temperature. Some companies specialize in certain regions, but because we work with all major airlines, we offer consistent service worldwide without focusing on just one area.

Do you offer packaging, dry ice, or phase change materials?

Yes, we provide packaging solutions, including dry ice and PCMs. Our couriers can bring these materials when picking up your shipments, or we can ship them to your location in advance.

Where is your team located? Are you available 24/7?

Our customer service teams operate 24/7 from offices in Columbus, Ohio, and Boston, Massachusetts, while our courier teams operate globally. No matter the time or place, we are always available to support your shipping needs.

Portraits of three Mercury customers

Still have questions?

Can’t find the answer you’re looking for? Please chat with us!

Contact an Expert

Frequently asked questions

Do you own planes?

No, we don’t own planes, but we utilize the networks of major parcel carriers, cargo airlines, and commercial airlines. This gives us the flexibility to customize every shipment to your needs. By working with the best available resources worldwide, we ensure your shipments are delivered efficiently and safely.

What does it cost? Can you share pricing?

Most of our customers pay the same or even less than they were paying before. For services like courier, NFO, cold chain, and freight, we offer highly competitive rates. For parcel shipping, we secure discounted rates through our strong partnerships and high shipping volume, passing the savings onto you while funding services like proactive tracking and dedicated support. Our team is happy to share pricing if you contact us.

Do I lose control by using Mercury for parcel shipping?

You actually gain more control. Our advanced technology, seamless integrations, and decades of experience give you real-time visibility and proactive management over your shipments. We track packages closely, not only where shipments were last scanned but where they were supposed to be, and keep you updated every step of the way. Our customers appreciate knowing we’re constantly monitoring their shipments so they don’t have to.

Do you cover all regions? What areas do you specialize in?

We are a global shipping company and can pick up and deliver anywhere in the world, for shipments of any size or temperature. Some companies specialize in certain regions, but because we work with all major airlines, we offer consistent service worldwide without focusing on just one area.

Do you offer packaging, dry ice, or phase change materials?

Yes, we provide packaging solutions, including dry ice and PCMs. Our couriers can bring these materials when picking up your shipments, or we can ship them to your location in advance.

Where is your team located? Are you available 24/7?

Our customer service teams operate 24/7 from offices in Columbus, Ohio, and Boston, Massachusetts, while our courier teams operate globally. No matter the time or place, we are always available to support your shipping needs.

Portraits of three Mercury customers

Still have questions?

Can’t find the answer you’re looking for? Please chat with us!

Contact an Expert