Written By: Debbie Jung
When choosing a new partner for your company, what do you consider? Do you investigate their history of clients? Their future capabilities? Or simply their customer attentiveness and service? Different levels of partnership decisions may need more input than others. Selecting a logistics partner might be a more challenging decision than others, especially in the health and life science industry.
Sometimes shipping via land isn't fast enough, and you need your blood/biological sample to arrive the next day. In time-sensitive cases, you must place your shipment on a passenger airline. You will encounter more complications when opting for passenger airlines as customs will be involved for any international shipments. Choose a company that is not just well-versed with these customs regulations but the expertise that can guide, give advice and troubleshoot issues when needed.
Consider your logistic partner's network and global reach. What is the logistic partner's capacity when sending samples to parts of Asia and Europe? A well-established network can provide several benefits to your partnership. Some benefits include but are not limited to efficient transportation and communication, reliable delivery times, and local expertise in different regions. Most importantly, the ability to physically access your package internationally when anomalies occur—such as handling customs clearance, dry ice replenishment, and managing import and export regulations.
As you gather information about your future logistics partner, focus on whether they can bring tailored solutions to your product shipping. Going beyond the fundamentals like reverse logistics, can your logistics partner provide customized solutions to your specific pain points? They should demonstrate their abilities to successfully coordinate, track, and troubleshoot your industry-type product by also providing advanced tracking solutions like GPS 5G tracking, temperature-monitoring devices and cold chain supplies.
Sometimes reputation can be a deal breaker when deciding on a partnership. Check out your logistic partner's website and other relevant pages, such as their social media and customer reviews. See what they present to their clients, partners, and more. A logistics partner will exceed your expectations if they have validated processes and a proven track record of delivering excellent services to their clients and maintaining other partnerships in the life science industry.
With valuable packages comes the search for higher security. Your packages need to be treated with utmost attention and care. Can your future logistics partner provide the sound quality and transportation management you need? Look for organizations that have established quality management systems, such as ISO 9001:2015 certification. These companies demonstrate a customer-focused approach and are more likely to address your concerns and provide effective solutions. They will provide proper transportation management and ensure safe delivery with proactive troubleshooting.
Above all, shipping expertise, an expanded global network, and specialized services, you will need clear communications. Determine your future logistic partnership by how well they communicate internally and externally. Clear and timely coordination leads to faster issue resolutions, consistent updates, and improved transparency between partner and client. Consider a partner that is 24/7 to meet the demands of your expectations.
Logistics partner selection significantly impacts your employees involved in shipping and receiving packages. When choosing a life science logistics partner, research their history, gather client references, assess their safety quality management systems, and evaluate their communication capabilities. We hope this guide will help you find the best partner that meets your needs and addresses all your pain points.
At Mercury, we offer tailored shipping solutions for health and life science companies, leveraging our 30 years of logistic experience and extensive global partnerships. Our core value, “Client-obsession” is reflected in our commitment to continuously improve through our quality management system. With our 24/7 availability, our individualized attentive experts handle complex shipping inquiries and manage shipping documents on your behalf. We aim to streamline and simplify the shipping process when you start working with us.