Employee Spotlights, Human Interest, People Culture

Introducing Lukas Mosimann: The Logistics Guide Ensuring Seamless Deliveries in Mercury

May 28, 2024
Lukas Mosimann

Meet Our People - Lukas Mosimann

Meet Lukas Mosimann, a dedicated Logistics Guide at Mercury. He excels in delivering shipments safely to their final destination, even in the worst-case scenarios. Lukas is passionate about streamlining processes and ensuring smooth deliveries. He coordinates everything from local same-day shipments to temperature-sensitive international consignments.

Can you share your role at Mercury and how you joined the company initially? 

After moving to Columbus, I was exploring a lot of job opportunities. I was offered a position as a Logistics Guide at Mercury, and I jumped on it. As a Guide, I coordinate a wide variety of shipments for Mercury’s clients. I work on same-day local shipments and shipments that need to be on the next flight out, among others, but the majority of the shipments I manage are international shipments of items that need to be kept within a certain temperature range. 

What do you enjoy about your current role?

I enjoy the complexity of the shipments: each shipment is like a puzzle, and I like figuring out how to piece that puzzle together so that the shipment travels smoothly from point A to point B. I also enjoy the variety in the shipments that come across my desk. This variety and the unique needs of some of our clients – perhaps the shipping timeline is very short, or the shipment needs to go to a destination that is difficult to get to – keeps things fresh and interesting and presents new challenges for me to solve. I am passionate about streamlining Mercury’s shipping procedures and simplifying the shipping process as a whole for Mercury’s clients.

What common issues do our clients encounter, and how do we assist them? 

Clients often have an incomplete picture of the array of shipping methods available to them. At Mercury, we can help our clients understand their options and can work with them to identify the shipping method that best aligns with their priorities. We can even mix and match standard methods to create a process that works well for that particular client. 

"At Mercury, we can help our clients understand their options and can work with them to identify the shipping method that best aligns with their priorities."

Can you provide an example of a situation where you successfully resolved an issue to ensure the safe and timely delivery of a critical shipment? 

I had a shipment to a remote region in West Africa that needed to remain frozen. The shipment was delayed at an airport in Europe, creating a risk that the shipment would become too warm as the dry ice in the shipment sublimated. I contacted the airport and was able to resolve the issue that had caused the delay, and I arranged for additional dry ice to be added to the package later along the shipping route. Importantly, when setting up the shipment I had intentionally chosen a route that allowed for dry ice replenishment and had recommended specific temperature control packaging to the client. These preventative measures along with strong communication with the international airport facilitated the safe delivery of the shipment, somewhat delayed but at the correct temperature, to its final destination.

What have been your biggest accomplishments on our squad?

One of my biggest accomplishments during my time at Mercury was creating an instructional document detailing the standard operating procedures for specialty cold chain exports. The entire team at Mercury has access to this document, which addresses different variations on the shipping process and includes safeguards against shipping mishaps, allowing us to more easily and effectively serve our customers.

How do you prioritize your tasks and manage your time? 

When I’m prioritizing my work, I consider which tasks are most urgent – any issues with ongoing shipments are candidates for immediate attention – and which shipments I can take action on to move them to the next stage of the process. Day to day, I manage my workload by tackling the more pressing issues first. In addition to addressing these urgent issues, I also regularly check in with ongoing shipments so that I remain apprised of each shipment’s status and can oversee its progress. 

What is the best career advice you’ve ever received, and how do you apply it in your work? 

A piece of advice that I think has been valuable is “Plan for the worst, hope for the best.” In my role at Mercury, I try to set up shipments in a way that will allow them to safely reach their final destination even in the worst-case scenario. I also usually check in after the shipment has been sent to confirm that things are going as planned or to nudge things along in the shipping process. The best case scenario, in which a shipment encounters no obstacles along its journey, is always preferable, but of course is never guaranteed. I want each shipment to be prepared to handle a less-than-best-case scenario so that shipments arrive safely and in good condition even in the face of challenging circumstances.

What is one thing that you wish people knew about your job? 

I think people may not realize how many moving parts are involved in each shipment, even if it is just the shipment of a small box. Each of those parts needs to align correctly for the shipment to go smoothly, and that can be a challenge. However, even though it can be challenging, it is satisfying to see everything click together.

What valuable lessons have you learned throughout your career? 

I have learned to be more willing to accept when I am wrong and to be open to correction.

What do you enjoy in your free time? 

I enjoy spending time with my wife and family in my free time. I also like trying new foods and exploring nature by going on walks.

What’s something that you’ve always wanted to try or learn? 

For a while now, I have wanted to gain more experience with woodworking. I would particularly like to make wooden cutting boards and live-edge tables. I would also like to deepen my knowledge of the Bible.

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