Your company is serving businesses that can’t be down for even a short period of time. Your IT department and technology team are constantly looking for ways to keep networks online avoiding any risk of downtime or upgrading systems as they decommission servers. Our clients trust us to ship high-value and time-critical pieces of hardware domestically and overseas. Often our clients will purchase a batch of servers to their headquarters to configure them and then ship them to colocation in a data center overseas where they meet up with a consultant or member of your technology team.
As your single point of contact, we offer
Our expertise helps guide you to ensure your delicate and high-value pieces are handled in a safe and careful manner as they ship. Because of the high valued equipment that they ship, many of our clients utilize cargo insurance through Mercury to protect the shipment. Declared value and insurance can be confusing about what is covered and what would be paid, our team provides guidance and advice to simplify and help you understand the insurance coverage options.
Your company is made up of technologists who are keeping critical networks up and running and preventing outages. Who on your team should be spending their time understanding your shipping requirements, dealing with shipping paperwork and tracking your shipments until final delivery?
Let Mercury’s shipping experts join your team, whether once a month or several times a day.
Some network hardware components are smaller and can fit through the Express carrier global network, others are larger and go through our Domestic or International Freight . Mercury specializes in shipping through all major carriers, proactively tracking and troubleshooting exceptions on our clients' behalf. We ship globally and assist with customs paperwork and questions.
Your data centers and colocation sites are in strategic locations all over the world, our clients are looking for a way to simplify the shipping from and to any of these sites. Our expertise helps guide you to ensure your delicate and high-value pieces are handled in a safe and careful manner as they ship. Because of the high value of this equipment, our clients take out cargo insurance through Mercury to protect the shipment. Declared value and insurance can be confusing about what is covered and what would be paid, our team provides guidance and advice to simplify and help you understand the insurance coverage options.
Mercury offers knowledge and guidance to our clients from understanding international documentation, carnets, required paperwork, HTS numbers, and incoterms. Since international shipping can be difficult to navigate, our clients rely on Mercury’s team to receive a high level of communication from pickup, through customs, and until final delivery is made. Our clients who are familiar with large supply chain and trade compliance companies are often surprised to find that Mercury charges no added charges or consulting fees.
One complicated issue where Mercury excels is with incoterms, insurance and duties, and taxes (D&T). For network hardware shipped to a company or partner overseas, the first question is who pays the D&T? The advantage of having the recipient pay D&T is that the exporting company doesn’t have to pay upfront these large charges and rather the buyer takes on those costs.
The challenge with this is that if the recipient is not on file with customs already, there can be a lack of communication leading to customs delays. Customs will not release a shipment until they have confirmed that the billing information of the recipient is on file.
Insuring shipments can be complex and depends on if the equipment is new or used. Mercury offers a comprehensive insurance plan for both and can help our clients understand how to adjust incoterms to account for insurance. Finally, D&T is calculated based on the value on the commercial invoice. For network hardware shipped to an entity overseas, determining the commercial value can be difficult and our team is happy to assist. Another option for shipments that will travel between multiple locations is to use a carnet, which will reduce duties and taxes. However, when shipping on a carnet there are expiration dates that need to be carefully managed.
Small mistakes on incoterms, insurance, commercial invoices, and customs paperwork can lead to overpaying duties and taxes or critical time delays. During the Exploration phase of our Proven Process, Mercury’s experts provide guidance and knowledge so our clients make the right decisions.
Our network hardware clients often ship larger-sized pallets or crates when shipping multiple servers and components that must arrive together. Whether you’re shipping an urgent overnight crate or have several days to move your components across the country, Mercury will find a solution for each of your individual shipments. Visibility into the shipment and reliability are critical, so Mercury’s team monitors and tracks to ensure we deliver on time to the loading dock, inside a data center or even the 36th floor of a building downtown taken off the pallet jack and placed inside a server room with the packaging removed. During the Discovery and Exploration phases of our Proven Process, we ask questions to learn your specific requirements. This allows us to orchestrate your shipments as an extension of your team. We focus on your shipping so you can focus on your business.
Packaging and Crating
As your shipping partner, Mercury serves as a resource for your packaging and crating needs. When your product is large enough that it requires a customized crate or a smaller, black hard shell case Mercury’s team is your single point of contact for multiple shipping and packaging options. Even when covering your equipment for total loss through cargo insurance, if the proper packaging is not used you take the risk of the claim being denied by the insurance company.
With any shipping process for network hardware, it’s important to consider the handling and movement of your device as it may transfer from planes to vehicles to terminals. Proper packaging is an important element that needs to be considered. Our team is here to help you by providing guidance and knowledge on the type of packaging, insurance and labelling requirements so that we can take into account both the right container along with the right shipping solution.
Return Merchandise Authorization (RMA)
Our clients often ship to the RMA department of a technology firm and Mercury helps manage the outbound and inbound transaction and paperwork that’s connected. Even offering our clients reports so they can manage this internally.
Many of our clients rely on Mercury to pull reports of their past shipments over a specific period of time, such as a quarterly or annual report, these can include various data points to help them understand their business.
Other Customs Documentation:
Mercury is a resource providing guidance to help with EEI filings, establishing an EORI, determining the correct Schedule B and HTS number, making the right decision around incoterms and duties and taxes, carnets, how to think about commercial invoice values, Mercury acts as your customs broker for imports and can assist in setting up a customs broker for exports, other country specific documents.
Mercury has an open API that can be used to connect with a variety of software systems such as ERPs in order to automate the flow of information for our clients. Some commonly used features are to book shipments, update tracking information into your system for easy management or to schedule pickups.
Mercury assists clients with ensuring commercial invoices are accurate to avoid customs delays
Our Customer Experience
Mercury has helped us save labor costs and drive operational efficiencies as we scale our at-home COVID testing business.- VP of Operations at a Diagnostics Company
Incredible customer service and highly responsive. I have never had a better team helping to ensure our critical materials make it exactly where we need them, internationally, in such a timely manner.- Laboratory Operations Manager at a Life Science Research Company
Mercury saves us money and is helpful in getting insight when major couriers' own tracking information does not provide answers. We also love our pick-up handler!- Partner at a Law Firm
Arranging the shipment was easy and it was great to talk to the same people who understood my shipping requirements. The shipment was quickly delivered to Denmark and arrived frozen.- Scientist at a Therapeutics Company
Prompt service and fair pricing.- Network Engineer at a Trading Company
Anytime a package is late or cannot be delivered, Mercury contacts me and they will reroute a package if the address was incorrect. I don’t get that from anyone else.- Office Manager at a Law Firm
Incredible customer service - always going above and beyond to help my team succeed. We really appreciate your partnership in all things shipping!- Commercial Operations at a Life Sciences Company
Mercury has helped us save labor costs and drive operational efficiencies as we scale our at-home COVID testing business.- CommVP of Operations at a Diagnostics Company