Whether you’re ordering supplies from a vendor in the US or overseas, or trying to ship out your first set of novel materials, Mercury is your single point of contact as a resource for questions and an extension of your shipping team.
As a shipping partner, we will provide you with all of your shipping options allowing you to ship Express, International, or Domestic Freight, or our Speciality Cold Chain services. Our expert team provides knowledge around dangerous goods, hazardous materials and international documentation. We proactively track every single shipment and troubleshoot any issues, whether they ship from your office or from one of your supplier’s sites.
Mercury has no service fees and no minimums, often working with early-stage companies from their first shipment.
Your company is made up of engineers who are inventing and launching new and innovative materials. Who on your team should be spending their time understanding your shipping requirements, dealing with shipping paperwork and tracking your shipments until final delivery?
Let Mercury’s shipping experts join your team, whether once a month or several times a day.
Mercury specializes in overnight shipping through all major carriers , proactively tracking and troubleshooting exceptions on our clients behalf. We ship domestically and internationally and assist with hazardous materials, dangerous goods and customs paperwork and questions.
Your suppliers may be in the US or overseas and you want to make sure you have tracking visibility when they ship and find a costeffective shipping solution. Mercury works with many overseas manufacturers so that our clients can receive tracking updates and one invoice which sorts all your shipping charges.
International shipping of larger materials can be a frustrating, complicated experience. Many companies don’t know where to start. Mercury begins with providing knowledge and experience to help our clients make the right decisions about their shipping options and simplify paperwork including hazardous materials and dangerous goods.
While shipping via the large carriers is often a good solution that we sometimes use, Mercury also has direct relationships with many global airlines to broaden your choices. Mercury’s shipments can travel through a major carrier, cargo airliner or in the cargo area of a passenger plane. With our carrier network, this gives our clients multiple options through a single point of contact.Our global network offers importing, exporting including customs brokering.
Our services include shipping oversized, crated or palletized pieces that are generally over 150 lbs as these cannot move through an express carrier
When the express carriers make pickups, the vehicles do not come with lift gates or ways to move these larger size shipments so alternatives are needed. Some companies go as far as setting up relationships with multiple vendors to handle each of their different types of shipments, sometimes based on size, weight, destination and specific delivery requirements. With Mercury, we put all of this in one place as your single point of contact.
Innovative Materials companies sometimes ship novel materials that require cold chain shipping. Mercury is unique in that we ship through both the express carriers and directly through the airlines, giving our clients the flexibility of multiple options for each shipment. Our team provides guidance, helping clients gain clarity on when to use our speciality cold chain shipping services .
Whether you are sending individual items domestically or internationally, bulk shipments stacked or palletized, importing for manufacturing purposes or the finished product, Mercury is your single point of contact.
Our proactive approach and personal attention is unique among speciality cold chain carriers. From the initial conversation with Mercury about a speciality cold chain shipment, the same one of our expert team members will work with you to final delivery. This begins with getting all information upfront and vetting the required documentation to discover any needed permits or country specific paperwork in advance. The same individual will book, proactively track and follow up as your shipment moves each step of the way keeping you informed until the shipment has been delivered and they’re available for questions along the way. Mercury offers a proactive approach with personal attention and guidance prior to shipping, leading to clear expectations.
Guidance for hazardous materials and dangerous goods shipping
We offer various insurance options to make sure your equipment is protected against damage or loss.
Mercury has helped us save labor costs and drive operational efficiencies as we scale our at-home COVID testing business.
Incredible customer service and highly responsive. I have never had a better team helping to ensure our critical materials make it exactly where we need them, internationally, in such a timely manner.
Mercury saves us money and is helpful in getting insight when major couriers' own tracking information does not provide answers. We also love our pick-up handler!
Arranging the shipment was easy and it was great to talk to the same people who understood my shipping requirements. The shipment was quickly delivered to Denmark and arrived frozen.
Prompt service and fair pricing.
Anytime a package is late or cannot be delivered, Mercury contacts me and they will reroute a package if the address was incorrect. I don’t get that from anyone else.
Incredible customer service - always going above and beyond to help my team succeed. We really appreciate your partnership in all things shipping!