About Us
Founded in 1984, Mercury has been providing clients with comprehensive logistics services for over 40 years. Our mission is to simplify healthcare and life science shipping, allowing companies to avoid stress and save time. Our area of focus is time and temperature-sensitive shipping for healthcare and life sciences companies, including medical devices, diagnostic testing kits, and biotechnology companies.
Clients choose Mercury because we offer all shipping options in one place, and no matter how small an organization is, Mercury provides each client with a dedicated client support team (we call them squads) that offers individual attention to every shipment. With Mercury, you can speak with a real person right away; we answer our phones and respond quickly to all requests.
Clients choose Mercury because we offer all shipping options in one place, and no matter how small an organization is, Mercury provides each client with a dedicated client support team (we call them squads) that offers individual attention to every shipment. With Mercury, you can speak with a real person right away; we answer our phones and respond quickly to all requests.
Clients choose Mercury because we offer all shipping options in one place, and no matter how small an organization is, Mercury provides each client with a dedicated client support team (we call them squads) that offers individual attention to every shipment. With Mercury, you can speak with a real person right away; we answer our phones and respond quickly to all requests.
Values and Culture at Mercury
With a busy schedule and high aspirations, it can be challenging to manage shipping logistics. Instead of feeling stressed, turn to a shipping partner who streamlines the process, offers prompt responses, and provides personalized support and recommendations. Mercury serves as your one-stop shop for all your shipping needs. We specialize in certain industries and have developed a system specifically tailored to meet your time-sensitive and temperature-sensitive needs.
Customers First
We prioritize our customers in everything we do, ensuring their needs drive our decisions and actions. Their success is our success, and we go above and beyond to deliver exceptional service.
Customers First
We prioritize our customers in everything we do, ensuring their needs drive our decisions and actions. Their success is our success, and we go above and beyond to deliver exceptional service.
Customers First
We prioritize our customers in everything we do, ensuring their needs drive our decisions and actions. Their success is our success, and we go above and beyond to deliver exceptional service.
Relentless Improvement
We never settle for "good enough." We continuously seek ways to enhance our processes, skills, and services, embracing feedback and innovation to stay ahead.
Relentless Improvement
We never settle for "good enough." We continuously seek ways to enhance our processes, skills, and services, embracing feedback and innovation to stay ahead.
Relentless Improvement
We never settle for "good enough." We continuously seek ways to enhance our processes, skills, and services, embracing feedback and innovation to stay ahead.
Band-Aids and Stitches
We solve problems both in the moment and for the long term. Quick fixes (Band-Aids) keep things moving, but we always follow up with structural solutions (stitches) to prevent repeat issues.
Band-Aids and Stitches
We solve problems both in the moment and for the long term. Quick fixes (Band-Aids) keep things moving, but we always follow up with structural solutions (stitches) to prevent repeat issues.
Band-Aids and Stitches
We solve problems both in the moment and for the long term. Quick fixes (Band-Aids) keep things moving, but we always follow up with structural solutions (stitches) to prevent repeat issues.
Extreme Ownership
We take full responsibility for our actions, decisions, and outcomes—no excuses, no passing the blame. If something needs to be done, we own it and see it through.
Extreme Ownership
We take full responsibility for our actions, decisions, and outcomes—no excuses, no passing the blame. If something needs to be done, we own it and see it through.
Extreme Ownership
We take full responsibility for our actions, decisions, and outcomes—no excuses, no passing the blame. If something needs to be done, we own it and see it through.
Humility
We check our egos at the door and focus on learning, collaborating, and doing what’s best for the team. We recognize that the best ideas can come from anywhere and that success is a shared effort.
Humility
We check our egos at the door and focus on learning, collaborating, and doing what’s best for the team. We recognize that the best ideas can come from anywhere and that success is a shared effort.
Humility
We check our egos at the door and focus on learning, collaborating, and doing what’s best for the team. We recognize that the best ideas can come from anywhere and that success is a shared effort.
Meet our executive team
Our executive team is comprised of experienced and talented individuals who are dedicated to leading Mercury to success. We are proud of the diverse background and experiences of our executive team members. Take the opportunity to get to know each of them better by reading their bios and learning about their jobs and interests.
Josh Medow
CEO
Responsible for building a team with the right culture to achieve our company mission of simplifying healthcare and life science shipping, allowing companies to avoid stress and save time.
Jim Turk
COO
Responsible for executing the business plan and delivering Profit and Loss (P&L) results by leading our sales, operations, people operations, and IT functions.
Artug Acar
Advisor
Supports Mercury's strategic initiatives by providing guidance on technology, business growth, operational efficiency, and long-term planning.
Meet our executive team
Our executive team is comprised of experienced and talented individuals who are dedicated to leading Mercury to success. We are proud of the diverse background and experiences of our executive team members. Take the opportunity to get to know each of them better by reading their bios and learning about their jobs and interests.
Josh Medow
CEO
Responsible for building a team with the right culture to achieve our company mission of simplifying healthcare and life science shipping, allowing companies to avoid stress and save time.
Jim Turk
COO
Responsible for executing the business plan and delivering Profit and Loss (P&L) results by leading our sales, operations, people operations, and IT functions.
Artug Acar
Advisor
Supports Mercury's strategic initiatives by providing guidance on technology, business growth, operational efficiency, and long-term planning.
Meet our executive team
Our executive team is comprised of experienced and talented individuals who are dedicated to leading Mercury to success. We are proud of the diverse background and experiences of our executive team members. Take the opportunity to get to know each of them better by reading their bios and learning about their jobs and interests.
Josh Medow
CEO
Responsible for building a team with the right culture to achieve our company mission of simplifying healthcare and life science shipping, allowing companies to avoid stress and save time.
Jim Turk
COO
Responsible for executing the business plan and delivering Profit and Loss (P&L) results by leading our sales, operations, people operations, and IT functions.
Artug Acar
Advisor
Supports Mercury's strategic initiatives by providing guidance on technology, business growth, operational efficiency, and long-term planning.
Our Certifications and Accreditations
Our Certifications and Accreditations
Our Certifications and Accreditations
ISO 9001:2015 Certified
Our Quality Management System (QMS) is designed to meet the rigorous ISO 9001 standard, which ensures that our business processes are carefully monitored, measured, and controlled to promote continual improvement in our services. You can trust Mercury to consistently provide high-quality shipping services that meet your unique logistics requirements. Our QMS helps us achieve this by ensuring that customer and applicable statutory and regulatory requirements are determined, understood, and consistently met.
ISO 9001:2015 Certified
Our Quality Management System (QMS) is designed to meet the rigorous ISO 9001 standard, which ensures that our business processes are carefully monitored, measured, and controlled to promote continual improvement in our services. You can trust Mercury to consistently provide high-quality shipping services that meet your unique logistics requirements. Our QMS helps us achieve this by ensuring that customer and applicable statutory and regulatory requirements are determined, understood, and consistently met.
ISO 9001:2015 Certified
Our Quality Management System (QMS) is designed to meet the rigorous ISO 9001 standard, which ensures that our business processes are carefully monitored, measured, and controlled to promote continual improvement in our services. You can trust Mercury to consistently provide high-quality shipping services that meet your unique logistics requirements. Our QMS helps us achieve this by ensuring that customer and applicable statutory and regulatory requirements are determined, understood, and consistently met.
WHO Good Distribution Practices (GDP) Certified
In the dynamic world of pharmaceuticals and healthcare, ensuring the safety, quality, and efficacy of products from production to the end user is paramount. At Mercury, we are committed to upholding the highest standards of distribution, which is why we are proud to announce our pursuit of the World Health Organization (WHO) Good Distribution Practices (GDP) certification.
WHO Good Distribution Practices (GDP) Certified
In the dynamic world of pharmaceuticals and healthcare, ensuring the safety, quality, and efficacy of products from production to the end user is paramount. At Mercury, we are committed to upholding the highest standards of distribution, which is why we are proud to announce our pursuit of the World Health Organization (WHO) Good Distribution Practices (GDP) certification.
WHO Good Distribution Practices (GDP) Certified
In the dynamic world of pharmaceuticals and healthcare, ensuring the safety, quality, and efficacy of products from production to the end user is paramount. At Mercury, we are committed to upholding the highest standards of distribution, which is why we are proud to announce our pursuit of the World Health Organization (WHO) Good Distribution Practices (GDP) certification.
Verified Veteran Business Enterprise (VBE)
Mercury Business Services is a verified Veteran Business Enterprise (VBE) and included in the official Massachusetts veteran-owned business list. Over 13% of our employees are Veterans, twice the rate of an average U.S. organization. Veteran Business Enterprise is an initiative that creates a nationally recognized gold standard in approval and certification for veteran-owned businesses of all sizes and encourages corporate America to effectively source and actively utilize businesses that are at least 51 percent owned, operated, and controlled by U.S military veterans.
Verified Veteran Business Enterprise (VBE)
Mercury Business Services is a verified Veteran Business Enterprise (VBE) and included in the official Massachusetts veteran-owned business list. Over 13% of our employees are Veterans, twice the rate of an average U.S. organization. Veteran Business Enterprise is an initiative that creates a nationally recognized gold standard in approval and certification for veteran-owned businesses of all sizes and encourages corporate America to effectively source and actively utilize businesses that are at least 51 percent owned, operated, and controlled by U.S military veterans.
Verified Veteran Business Enterprise (VBE)
Mercury Business Services is a verified Veteran Business Enterprise (VBE) and included in the official Massachusetts veteran-owned business list. Over 13% of our employees are Veterans, twice the rate of an average U.S. organization. Veteran Business Enterprise is an initiative that creates a nationally recognized gold standard in approval and certification for veteran-owned businesses of all sizes and encourages corporate America to effectively source and actively utilize businesses that are at least 51 percent owned, operated, and controlled by U.S military veterans.
Get in touch
Reach out to us to discuss your upcoming shipping needs.
Get in touch
Reach out to us to discuss your upcoming shipping needs.
Get in touch
Reach out to us to discuss your upcoming shipping needs.
Frequently asked questions
What does it cost?
Do you own planes?
Do I lose control by using Mercury for parcel shipping?
Do you cover all regions? What areas do you specialize in?
Do you offer packaging, dry ice, or phase change materials?
Where is your team located? Are you available 24/7?
Still have questions?
Can’t find the answer you’re looking for? Please chat with us!
Frequently asked questions
What does it cost?
Do you own planes?
Do I lose control by using Mercury for parcel shipping?
Do you cover all regions? What areas do you specialize in?
Do you offer packaging, dry ice, or phase change materials?
Where is your team located? Are you available 24/7?
Still have questions?
Can’t find the answer you’re looking for? Please chat with us!
Frequently asked questions
What does it cost?
Do you own planes?
Do I lose control by using Mercury for parcel shipping?
Do you cover all regions? What areas do you specialize in?
Do you offer packaging, dry ice, or phase change materials?
Where is your team located? Are you available 24/7?
Still have questions?
Can’t find the answer you’re looking for? Please chat with us!